Self-Storage Property Manager
About The Position
The mission of the Property Manager is to drive property performance through exceptional customer service, operational excellence, and proactive property care. Based in St. Mary's, GA, this role supports occupancy and revenue growth by delivering tailored storage solutions, maintaining a clean, safe, and visually appealing facility, and ensuring all interactions reflect the FreeUp Storage brand. By balancing front-line customer engagement with hands-on property upkeep, the Property Manager plays a key role in creating a best-in-class experience for tenants and the surrounding community.
Requirements
- Possess a valid driver’s license, insurance, and reliable transportation.
- High school diploma required.
- 1-3 years of relevant work experience in a customer facing environment, with day-to-day management responsibilities.
- The ability to work well and perform duties independently and in a team setting.
- Possess a working knowledge of computers and applications such as Microsoft and Outlook. etc.
- Comfortable using business systems and adopting new tools to improve efficiency and accuracy. (MS office, and experience with an CRM system)
Responsibilities
- Drive property performance through exceptional customer service, operational excellence, and proactive property care.
- Support occupancy and revenue growth by delivering tailored storage solutions.
- Maintain a clean, safe, and visually appealing facility.
- Ensure all interactions reflect the FreeUp Storage brand.
- Balance front-line customer engagement with hands-on property upkeep.
- Consistently maintain a 75%+ conversion rate from leads and reservations to move-ins each month.
- Achieve and sustain 90%+ occupancy at the facility and drive month-over-month revenue growth.
- Keep monthly delinquency at 3% or less.
- Maintain at least 80% customer enrollment in the Property Protection and Auto-Pay programs.
- Maintain an average customer satisfaction score of 4.7/5 or higher.
- Complete 100% of weekly facility inspections and routine maintenance tasks.
- Conduct at least 2 grassroots marketing or community engagement activities per month.
- Maintain 100% accuracy in digital records and tenant documentation.
Benefits
- Competitive Full Time Hourly Rate: $19 - $20 per hour.
- Quarterly bonus opportunities.
- Comprehensive benefits including 401k with company matching.
- Company paid health, vision, dental, short-term disability, and life insurance.
- Paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
