On-Site Self Storage Manager

Platinum Storage Group•Atwater, CA

7h•Onsite

About The Position

The Self Storage Manager manages the day-to-day business of an assigned site or facility according to company policies and procedures, and works to meet or exceed sales and profitability objectives. The role builds and maintains business relationships in the local market and delivers excellent customer service and customer satisfaction. Duties include leading the site, leasing storage units or parking spaces, marketing the property locally, managing past-due account collections, performing administrative business functions, and carrying out light property maintenance. The position includes use of an onsite one-bedroom, one-bathroom apartment. A refundable $750 damage deposit is required before move-in, occupants over 18 must have acceptable criminal background check results, and monthly pet rent applies to uncaged animals.

Requirements

At least 2 years of store or site management experience.
Effective written and verbal communication in English.
Demonstrated high customer service standards.
Current valid driver’s license and auto insurance.
Ability to sit or stand for up to 8 hours per day.
Ability to traverse the entire property for audits, lock removal, or tours.
Ability to bend, twist, and lift.
Ability to frequently lift or move up to 25 pounds and occasionally lift or move up to 40 pounds.

Responsibilities

Maintain day-to-day administrative functions.
Maintain and adhere to controllable site expenses.
Meet or exceed sales and profitability objectives.
Respond to customer needs and manage time according to urgency to accomplish business objectives.
Maintain a safe environment at the site or facility for employees and customers.
Address and report safety concerns in a timely manner.
Ensure the facility maintains excellent customer service.
Enforce company policies and procedures.
Ensure adherence to lien policies, procedures, and legal requirements.
Resolve customer concerns in a timely manner.
Maintain site operations and business standards according to company policy and the Site Operations Review.
Contribute to a positive work environment.
Clean and prepare vacant storage units for rent.
Conduct daily facility security checks, including lock checks and audits.
Conduct local marketing tasks as required.
Enforce property rules.
Complete and submit company documents and reports accurately and on time.
Work with the Facility Maintenance Team to complete repairs within the project bid or budget.
Maintain a professional personal appearance.
Perform other duties as assigned.