Self Storage Facility Manager

95050 Cvc Mgmt•Ishpeming, MI

3d•Onsite

About The Position

The Self Storage Facility Manager is responsible for overseeing the day-to-day operations of the storage facility, including leasing units, providing exceptional customer service, managing facility maintenance, and ensuring the property remains clean, secure, and well-maintained. This role requires a hands-on, customer-focused individual who can balance sales performance with operational excellence.

Requirements

Willingness to work respectfully with people of diverse backgrounds
2-3 years of managerial experience
Basic computer skills and proficiency in Microsoft Word & Excel
Strong written and verbal communication
Professional presentation
Must have a flexible schedule with weekend availability
Ability to solve problems involving: residents, personnel, finances, equipment/ maintenance issues, emergency situations, etc.
Willing to learn and a drive to improve community/asset
General maintenance skills required; general plumbing, electrical, carpentry & HVAC knowledge
Ability to lift to 50 pounds is required
Valid driver's license and clean background required in order to complete daily bank deposits

Responsibilities

Rent storage units to customers using effective sales strategies based on customer needs.
Provide exceptional customer service to both new and existing customers, building strong rapport and maintaining professional communication.
Respond to customer inquiries and resolve complaints in a courteous and timely manner.
Meet or exceed sales goals for insurance, merchandise, and unit rentals.
Prepare auction units in accordance with company procedures and lien laws when necessary.
Perform opening and closing duties in accordance with company policies and procedures.
Accept payments and process transactions accurately.
Complete daily bank deposits and maintain proper documentation.
Follow all company protocols related to cash handling and recordkeeping.
Conduct daily property walks, perform lock checks, and ensure all units are clean and operational.
Keep the office, property, and vacant units clean and organized at all times.
Perform general maintenance, including: Plumbing: Repairing leaks, unclogging drains, and installing fixtures. Electrical: Troubleshooting wiring, replacing outlets, and installing light fixtures. Carpentry: Repairing doors, windows, and minor structural elements. HVAC: Basic knowledge of heating and air systems for minor fixes or coordination with vendors.
Handle groundskeeping duties such as mowing, trimming, planting, and snow removal during winter months.
Ensure the facility is secure, well-maintained, and compliant with company standards.
Monitor equipment and property conditions, report larger repair needs, and follow up as needed.
Perform other general office and maintenance duties as assigned to support operations.
Adhere to all company policies and procedures, as well as applicable local and state regulations.
Maintain accurate and up-to-date records related to unit rentals, maintenance activities, and customer interactions.