Self Storage Assistant Manager

Hawthorne Residential Partners•High Point, NC

5d•Onsite

About The Position

The Self Storage Assistant Manager performs the basic functions of the Property Manager in his/her absence and/or while working together under the Property Manager’s guidance & supervision. Primary responsibilities are to ensure efficient operation of one or more sites. Duties include maximizing sales & occupancy, controlling delinquencies, self-storage unit sales, U-Haul Operation/Sales, Marketing, required custodial functions, minor maintenance functions & perform other duties as assigned.

Requirements

Computer literate
Ability to communicate both verbally and in written form effectively
Safety conscious
Preference for sales
Ability to work well under pressure
Organizational skills
Self-motivation and self-direction
Exhibit excellent customer service attitude and a willingness to connect and build rapport with residents and prospects.
Partner well with peers, supervisor, and corporate office support team.
Ability to deliver superior customer service.
Basic understanding of computer systems and exposure to computers desirable.
Able to perform light maintenance and clean-up work.
Basic Mathematic skills.
Able to work with minimum direct supervision.
Ability to read, write and verbally communicated in English.
Must be able to communicate effectively with residents, staff, supervisors, vendors, etc.
Has the ability to apply common sense understanding to carry out basic written or oral instructions.
The ability to add and subtract tow digit numbers and to multiply and divide with 10’s and 100’s.
Ability to perform these operations using units of American money and weight measurement, volume and distance.
Must have a reliable vehicle to perform various management tasks and errands, including daily bank deposits.
Must have proof of liability insurance for same.
Bondable and Valid Driver’s License.

Nice To Haves

Two years of college preferred.
Yardi Voyager knowledge preferred.

Responsibilities

Promotes rentals by competently handling telephone and personal inquiries and providing information to customers and potential customers.
Builds extended and repeat rentals by resolving customer problems effectively and in a timely manner.
Assists Property Manager in maintaining sound financial controls and achieving financial goals by managing cash and balancing receipts.
Collecting funds, posting payments and making bank deposits.
Completing new renter and vacate transactions properly.
Fills out forms and reports as assigned by Property Manager.
Effectively utilizes computer systems.
Consistently applies the company philosophy, policies and procedures.
Open and close the office daily & on time.
Participates in collecting past due accounts properly.
Monitors security system and acts quickly to resolve security questions and problems.
Ensures that company standards of cleanliness are met or exceeded by keeping the office, available units, property grounds & rest rooms clean/orderly.
Cleaning vacated units on a timely basis.
Cleaning exterior areas and grounds, and takes necessary action to meet company appearance standards.
Monitors the physical condition of the facility and reports maintenance requirements to Property Manager.
Re-supplies the facility and performs emergency minor maintenance as required.
Monitors contract maintenance work being done while on duty and reports status to Property Manager.
Manages U-Haul operations, truck rentals, truck cleaning, truck/trailer parking, U-Haul transactions and reservations accordingly & timely.
Communicates non-biased with peers, supervisors, customers, vendors, etc. via verbal, phone and/or electronic communication.