Self-Pay Collection Rep III

University of Rochester • Town of Gates, NY

8d • $20 - $27 • Hybrid

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

This role is responsible for collecting receivables due from patient/responsible parties. It involves identifying and processing accounts requiring outside collection intervention, and negotiating installment payment arrangements with the guarantor or a financially responsible individual which are equitable to both the individual and URMC. The position offers remote options after in-person training, with the requirement that the remote location must be within 2 hours of RTP and within New York State. Occasional onsite meetings or work at RTP are required.

Requirements

• Associate's degree and 3 years of hospital patient accounting or consumer collections experience required
• Or equivalent combination of education and experience

Nice To Haves

• Certification obtained from a nationally accredited billing program (i.e., Certified Medical Billing Specialist CMBS, Certified Medical Records Technician CMRT, Certified Medical Reimbursement Specialist CMRS) upon hire preferred

Responsibilities

• Resolves receivables due from patients.
• Identifies and prepares for appropriate action of those accounts which cannot be resolved amicably and requires legal or collection activity.
• Makes recommendation for write-off, resolves credit balances by, requests transfers and refunds, etc.
• Documents and formalizes all actions to ensure compliance with University and legal requirements. Maintains records for effective reporting of efforts.
• Responds to patient written and verbal inquiries.
• Negotiates installment payment arrangements with the guarantor or a financially responsible individual that are equitable to both URMC and individual.
• Interacts with ancillary areas which impact receivables to resolve A/R problems and address patient problems delaying payment.
• Maintains a general knowledge of billing and collection regulations and procedures which affect A/R.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree