Self-Parking Supervisor (BNA International Airport)

LAZ Parking Georgia•Nashville, TN

9d•Onsite

About The Position

The Self-Parking Supervisor plays a significant role in the success of the company, serving as both the frontline of operations and backend support. This position is intended for an individual who is hard working, excited to learn, and hungry for a career. The Self-Parking Supervisor is responsible for overseeing the daily operations for all five of the Self-Park lots on property and the staff of cashiers that operate them.

Requirements

Strong customer service experience.
Ability to communicate professionally and effectively.
Ability to speak, read, and comprehend the English language.
Must be open to feedback, differing opinions, and other points of view.
Demonstrates a sense of urgency and timeliness.
Demonstrate the ability to seek improvement.
Excellent team building and interpersonal skills.

Nice To Haves

Supervisor experience is preferred but not required.
Parking industry experience is preferred but not required.
Flexibility to be able to help cover on short notice is a big plus.

Responsibilities

Ensuring cashiers' banks and drops are accurate and reported correctly while overseeing cashier shift changes
Monitoring equipment issues and communicating them outwardly for correction, or resolving them personally if needed
Taking both internal and external calls and assisting with any requests
Dispatching cashiers/techs for tasks/requests, and sometimes acting as cashier/technician when needed
Interdepartmental communication via both phone and email
Problem resolution
Setting the team and operations up for success on a daily basis
Assists in establishing performance standards and recommending and implementing procedure changes when necessary.
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help.
Assist customers over the intercom system, in lobbies and lanes.
Responsible for running any reports related to daily revenue, credit cards, garage data, or other reports requested by management.
Resolves customer service issues or questions as needed.
Greet by/use name, be responsive and timely with correspondence and problem resolution, display a caring attitude, and develop rapport with the customer base.
Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
Other related duties as assigned.