Self Parking Attendant - On Call

Fontainebleau Las Vegas•Las Vegas, NV

38d•Onsite

About The Position

The Self Parking Attendant is responsible for assisting in the self-parking area and ensuring guests have a seamless and positive parking experience. This position involves providing excellent customer service, assisting guests with parking procedures, and maintaining the organization and cleanliness of the self-parking facility.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required
Proven experience in a similar guest service role within a luxury hotel, high-end resort, or upscale establishment
Cash handling experience and the ability to manage transactions accurately
Excellent communication and interpersonal skills, with a polished and professional demeanor
Customer-centric mindset with a passion for delivering exceptional and personalized guest experiences
Proficiency in using valet parking systems
Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
Work in a fast-paced, busy, and somewhat stressful environment
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

Welcome guests with a warm and friendly demeanor, providing assistance and guidance on parking procedures in the self-parking area
Direct and guide guests to available parking spaces, ensuring efficient use of parking areas
Accurately collect parking fees from guests, issue receipts, and maintain a secure cash handling process
Monitor the self-parking facility, ensuring cleanliness, safety, and proper functioning of equipment (e.g., ticket dispensers, payment machines)
Manage vehicular traffic to ensure smooth flow and prioritize pedestrian safety
Verify and process parking validations or discounts as per the property's policies
Provide information about parking rates, payment options, and any other relevant details to guests
Address guest concerns or issues related to parking with empathy and efficiency, finding timely resolutions or escalating matters to the Supervisor or relevant management
Maintain a professional appearance, wearing a well-maintained uniform and name tag
Foster positive guest relations by being approachable, courteous, and attentive to their parking needs
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary