Self-Direction PPP Support Counselor

Horizon Healthcare Services•Hopewell, NJ

5d•$63,000 - $84,420

About The Position

The Self-Direction PPP Support Coordinator is responsible for conducting quarterly in-person evaluations on members enrolled in the Personal Preference Program. During these quarterly meetings, the Support Coordinator is responsible for all workforce functions including budgeting, back-up plan, capacity planning, forecasting, safety planning, scheduling and real time monitoring. The Support Coordinator will provide member assistance and strategic insight during the development and review of the member’s cash management plan, budget performance, review of monthly results and to ensure the cash management plan is meeting the member’s needs.

Requirements

High School Diploma/GED required
Minimum of 3 years’ experience in a health insurance industry or professional business related field required
Experience with MS Office and other WFM solutions highly preferred.
Knowledge of Healthcare industry helpful.
Ability to balance multiple priorities.
Team player, strong analytical and interpersonal skills.
Proficient in MS Word, MS Excel and MS PowerPoint.
Demonstrate strong analytical skills with emphasis on forecasting.
Ability and willingness to learn new software applications.
Skills in problem solving, judgment, critical thinking and decision making.
Ability to be highly organized with an emphasis on accuracy and timeliness.
Ability to organize information and have attention to detail and accurately follow procedures.
Ability to work alone with minimum supervision and with others in a team environment, occasionally under time pressure and on several tasks at the same time.
Ability to visit a diverse population of participants in their homes, which may encompass a wide range of home settings.
Ability to assume an increased home visit schedule (i.e., greater than 60% of working hours) as dictated by business needs.
Ability to organize home visit caseload to ensure efficient use of driving time.

Nice To Haves

LPN or healthcare background preferred
Equivalent and relevant professional experience in budgeting or finance preferred but not required

Responsibilities

Work with member to develop a cash management plan that is member specific, member choice and member centric; enabling the member to use their budget to meet their daily needs.
Review monthly cash expenditures to ensure the member is within monthly budget allowance.
Review monthly budget on a quarterly basis and update, as needed.
Develop and review member’s back-up plan on a quarterly basis.
Review worker timecards to analyze PTO submissions, EVV compliance and hours of work.
Update and maintain member’s electronic medical record.
Identify, report, and follow up on allegations or reports of suspected fraud, waste, neglect, or abuse.
Identify and maintain available community resources and other services.
Maintain timely documentation: in-home visits note must be completed during the time of visit and uploaded on the day of the participants’ visit.
Educate members on notification requirements for changes in condition, hospitalizations or caregiver issues.
Provide education on safety tips including but not limited to fall risk prevention.
Provide clear and consistent communication.
Perform other relevant tasks as assigned by management.