Self-Directed Hiring Technician

Lifeworks Services • Richfield, MN

8h • $21 - $23 • Hybrid

About The Position

The Self-Directed Hiring Technician provides an exceptional new hire experience for Lifeworks employees by managing all aspects of the onboarding, maintenance, and offboarding processes for fiscal staff. The Self-Directed Hiring Technician oversees the distribution of hiring events, ensures completion of all required documentation, and supports new hires through each stage of the onboarding process. Serving as the first point of contact for Lifeworks employees, this role requires strong communication skills and a commitment to guiding new employees smoothly through their onboarding journey.

Requirements

• High school diploma require.
• Fluent in English, verbal and written.
• Proficiency in Microsoft Office Suite.

Nice To Haves

• Experience in Human Resources or related field preferred.
• Bi/Multi-lingual preferred.

Responsibilities

• Coordinating and executing all onboarding process steps for fiscal employees in a timely and accurate manner, including employment applications, DHS background studies, E-Verify, UMPI requests, and other related tasks.
• Ensuring all data is entered or updated into appropriate systems (CRM, Cashe, Pavillio, SL, Outlook and external systems).
• Completing all termination process steps for terminated fiscal employees ensuring all data is properly documented and filed, termination checklists are completed, and access is removed from appropriate systems.
• Collaborating with program leaders, staff, and counterparts in other programs/regions to define, own performance of, and continuously improve procedures, and processes, delivering or exceeds performance related to accuracy, timeliness, cost, and both internal and external customer satisfaction.
• Providing excellent customer service to external and internal stakeholders to resolve issues or satisfy information requests. This can be facilitated either in-person, virtually, through e-mail or the telephone.
• Responding to high volume of phone calls, emails, and inquiries with a strong sense of urgency, promptly resolving customer issues, addressing concerns, and providing accurate information while maintaining exceptional customer service standards.
• Maintaining, auditing and protecting confidential information according to HIPAA and internal compliance standards. Ensure adherence to state and federal employment regulations that cover their processing work.
• Planning, managing and executing manual and automated workflows for all Lifeworks service lines. Regularly update databases to ensure consistency, accuracy, and timeliness in data sources and the processes dependent upon them.
• Following safety procedures and assisting in identifying safety needs for self and others. Perform other duties as assigned.
• Must pass a background study with the Department of Human Services, a drug test, maintain a clean driving record, and have reliable transportation to use for work driving purposes (e.g., in-office, on-site training locations, etc.).

Benefits

• 18 days of PTO accrued in the first year of employment
• 11 paid holidays (New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, and a Personal Holiday)
• Medical, dental, vision, life, AD&D insurance, short & long-term disability coverage
• Health Savings Account (HSA), Flexible Savings Account (FSA), and prescription drug coverage
• Up to $3,000 annually in tuition reimbursement and student loan forgiveness when eligibility requirements are met
• 403(b) retirement plan – Lifeworks contributes 3% of your salary and matches up to 4% of employee contributions
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED