Self-Checkout Attendant

Festival Foods•Kenosha, WI

1d•Onsite

About The Position

The Self-Checkout Attendant is responsible for assisting guests at self-checkout registers to ensure a smooth and efficient checkout process. This role involves providing technical support, troubleshooting issues, and enhancing the overall shopping experience. The attendant maintains a clean and orderly checkout area while delivering excellent customer service. Availability Needed: M/W/F 4p-8p and Sundays 10a-8p

Requirements

Experience as a Cashier and Bagger.
Basic technical proficiency and ability to troubleshoot equipment issues.
Strong communication and interpersonal skills.
Ability to remain calm and handle difficult situations effectively.
Attention to detail and strong organizational skills.
Ability to stand for extended periods and perform physical tasks as needed.
Ability to process information/merchandise through register system.
Ability to communicate with associates and guests.
Ability to read, count, and write accurately.
Ability to operate all equipment necessary to perform the job.
Ability to multitask and manage multiple registers at a time.

Nice To Haves

Previous customer service or retail experience preferred.

Responsibilities

Greet every guest in a friendly, helpful, and professional manner.
Provide guidance on using self-checkout machines.
Assist guests with scanning items, handling payments, and bagging purchases as needed.
Continuously moving through the self-checkout area to respond to guest inquiries and interventions with urgency.
Offer exceptional customer service by providing helpful solutions and addressing guest questions or concerns.
Maintain a positive attitude and demonstrate patience in stressful situations.
Educate guests on self-checkout interventions, features, and benefits.
Encourage new users and help manage traffic flow by inviting guests with small orders from a traditional lane.
Troubleshoot and resolve basic technical problems with self-checkout machines.
Report any malfunctions or maintenance needs to the appropriate personnel.
Ensure self-checkout stations are operational and stocked with necessary supplies (e.g., receipt paper, bags).
Keep the self-checkout area clean, organized, and free of obstructions.
Regularly sanitize self-checkout stations to maintain a clean & safe shopping environment.
Ensure signage and instructions are clearly visible and up to date.
Monitor transactions, assistance lights and guest behaviors to better assist guests and help prevent theft and fraud.
Follow store policies and procedures regarding loss prevention/asset protection and security.
Report suspicious activities to store management or CORE.
Collaborate with other store associates to enhance overall store operations.
Participate in training sessions and team meetings as required.
Provide feedback to improve self-checkout processes and guest experience.
Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
Other duties as assigned.