Self-Checkout Attendant

Festival Foods • Madison, WI

2d • Onsite

About The Position

The Self-Checkout Attendant is responsible for assisting guests at self-checkout registers to ensure a smooth and efficient checkout process. This role involves providing technical support, troubleshooting issues, and enhancing the overall shopping experience. The attendant maintains a clean and orderly checkout area while delivering excellent customer service.

Requirements

• Experience as a Cashier and Bagger.
• Basic technical proficiency and ability to troubleshoot equipment issues.
• Strong communication and interpersonal skills.
• Ability to remain calm and handle difficult situations effectively.
• Attention to detail and strong organizational skills.
• Ability to stand for extended periods and perform physical tasks as needed.
• Ability to process information/merchandise through register system.
• Ability to communicate with associates and guests.
• Ability to read, count, and write accurately.
• Ability to operate all equipment necessary to perform the job.
• Ability to multitask and manage multiple registers at a time.

Nice To Haves

• Previous customer service or retail experience preferred.

Responsibilities

• Greet every guest in a friendly, helpful, and professional manner.
• Provide guidance on using self-checkout machines.
• Assist guests with scanning items, handling payments, and bagging purchases as needed.
• Continuously moving through the self-checkout area to respond to guest inquiries and interventions with urgency.
• Offer exceptional customer service by providing helpful solutions and addressing guest questions or concerns.
• Maintain a positive attitude and demonstrate patience in stressful situations.
• Educate guests on self-checkout interventions, features, and benefits.
• Encourage new users and help manage traffic flow by inviting guests with small orders from a traditional lane.
• Troubleshoot and resolve basic technical problems with self-checkout machines.
• Report any malfunctions or maintenance needs to the appropriate personnel.
• Ensure self-checkout stations are operational and stocked with necessary supplies (e.g., receipt paper, bags).
• Keep the self-checkout area clean, organized, and free of obstructions.
• Regularly sanitize self-checkout stations to maintain a clean & safe shopping environment.
• Ensure signage and instructions are clearly visible and up to date.
• Monitor transactions, assistance lights and guest behaviors to better assist guests and help prevent theft and fraud.
• Follow store policies and procedures regarding loss prevention/asset protection and security.
• Report suspicious activities to store management or CORE.
• Collaborate with other store associates to enhance overall store operations.
• Participate in training sessions and team meetings as required.
• Provide feedback to improve self-checkout processes and guest experience.
• Other duties as assigned.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

Benefits

• 15% off grocery purchases for you and your immediate household
• Weekly Pay
• Premium Pay on Sundays and select holidays for part-time associates
• Time and a half on Sundays and select holidays for hourly full-time store associates
• Two-Week Advanced Scheduling
• Vision Insurance
• Two Dental Coverage Options
• 3 weeks of paid parental leave
• Fitness reimbursement program
• EAP (Employee Assistance Program)
• LEAPCare Care Coaches
• 401(k)
• Annual discretionary match for 401(k)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed