Select Manager

Patra Corporation•UNAVAILABLE, UNAVAILABLE

5d•Remote

About The Position

Under direction, the Select Manager proactively and efficiently leads a team of Account Managers to meet clients’ customer service needs while adhering to Patra Select Servicing Standards.

Requirements

Minimum of 6 months experience – 1 year preferred – with Patra
Active Property & Casualty Insurance License
Minimum internet speed of 6 mbps download and 3 mbps upload; Wired Ethernet cable connection from home router to computer; No satellite
Foster relationships at all levels of the organization
Coaching/mentoring mindset
Proficiency to identify problems and provide sound resolution
Ability to remain calm under pressure and project positive attitude to team
Detail-oriented with superior organizational skills
Act with initiative and determination with little supervision
Excellent verbal and written communication skills
Excellent computer/internet/Microsoft skills
Excellent time management skills
Demonstrates the ability to work well with Patra colleagues and clients and with external organizations
Demonstrates commitment to personal responsibility and value for safety and respect
Communicates concerns
Uses and promotes safe respectful behaviors based on training and lessons learned
Subject to and expected to comply with all applicable Patra Corp policies and procedures

Responsibilities

Manage and mentor Account Mangers through regular check-ins, coaching, constructive feedback and strength development; taking action on issues and reporting such to Senior Manager and coordinating with Training Manager as needed
Conduct interviews and make hiring selections in coordination with one additional Manager
Ensure each Account Manager has proper licensing, and back-ups for phones, emails and tasks and oversee desk time management and organization for team
Participate in weekly Leadership meetings, Leadership Cohorts and Manager meetings
Act as resource for Account Managers regarding markets, coverages and time management
Assist Implementation Consultants with new hire training and coordinate on workflows and utilization of team
Interact with Agency Contact as needed on all relevant issues
Assist implementation of all new initiatives as directed by Management team
Hold monthly team meetings to communicate department updates, goals, etc.
Complete compliance audits for all team members
Other duties as assigned
Maintain knowledge of various states insurance guidelines
Understand customer challenges and partner to find solutions
Identify and communicate to team leads any areas where efficiencies can be improved as well as various other elements of the department such as increasing revenue