Segment Specialist, Commercial Mid-Market (Manufacturing and Wholesale)

Wawanesa Insurance•Hybrid - Canada, ON

56d•CA$120,000 - CA$145,000•Hybrid

About The Position

The Segment Specialist, Commercial Mid-Market is responsible for working closely with the Director, Underwriting Operations, Commercial Mid-Market to drive Wawanesa’s strategy, performance, and execution for the national Manufacturing & Wholesale portfolio. Targeting commercial policies ranging from $10K to $500K in premium, this role is responsible for developing underwriting playbooks, analyzing performance, identifying growth and product development opportunities for the defined mid-market business segment, and provides national technical leadership in underwriting, product development, pricing, risk selection, and quality assurance for the specified segment, ensuring portfolio quality, profitability and competitiveness for the defined segment/portfolio. Reporting to the VP, Commercial Lines, Mid-Market this creative, solution oriented, technical underwriter works close partnership with middle market underwriters to undertake competitive research, develop solutions, identify opportunities, and ensure portfolio quality, and profitability while maintaining a competitive edge. This role will hold high underwriting authority for the business segment and provides technical leadership and coaching to underwriters to get complex deals over the line.

Requirements

Minimum 10 years of experience in commercial insurance, with deep expertise in mid-market underwriting in the specific segment
Bachelor’s degree in Business, Insurance, Risk Management, or a related field, along with a CIP or FCIP designation
Strong understanding of the mid-market business environment, commercial lines regulatory frameworks, and broker distribution models
Experience underwriting mid-market commercial risks, with exposure to Manufacturing and Wholesale segments strongly preferred
Proven ability to balance growth and risk, with a focus on long-term portfolio health and member value
Excellent relationship management, communication, and stakeholder engagement skills
Ability and willingness to travel nationally to engage with regional teams and brokers

Nice To Haves

MBA or CRM designation is considered a strong asset
Product development and portfolio management experience considered an asset
Bilingualism in English and French is considered an asset

Responsibilities

Support the development of underwriting strategies, standards, tools, and pricing approaches for the mid-market segment, ensuring alignment with risk exposure, competitive benchmarks, and emerging trends to drive profitable growth and operational excellence
Act as a technical expert for the segment, supporting large account underwriting, file and portfolio reviews, and large loss analysis, while providing coaching and technical leadership to underwriters to strengthen underwriting quality and pricing adequacy
Partner with product development teams to evolve mid-market offerings, introducing solutions that respond to broker and member needs and drive profitable growth
Working closely with Risk Preventions Services and Claims teams to drive compelling member propositions, solution and efficiencies enabling brokers to sell Wawanesa as a market of choice
Ensure the portfolio is underpinned by sound governance, underwriting discipline, and compliance with all applicable regulatory and corporate policies
Align operations and underwriting guidelines with claims strategies to drive consistent outcomes and ensure fair, member-centric experiences
Support the VP in monitoring and reporting on key portfolio performance metrics for the specific segment, hit ratio, loss ratio, growth, retention, mix, and broker performance, while identifying opportunities for growth, diversification and loss ratio improvement
Embed Wawanesa’s purpose and values into all aspects of leadership, building trust with members, enabling success for brokers, and creating value for communities
Promote inclusion, integrity, and fairness in how business is conducted, decisions are made, and teams are developed