Security Technology Support Specialist

BridgeValley CTC•South Charleston and/or Montgomery as needed, WV

5d•Onsite

About The Position

The Security Technology Support Specialist is a position responsible for supporting, monitoring, and assisting with the administration of campus security technologies while also providing operational support for campus safety and security functions. This position works collaboratively with the Information Technology Department and Campus Police/Security personnel to ensure the effective operation of physical security systems, emergency communication technologies, and related safety infrastructure. The ideal candidate will possess a strong technical background, excellent problem-solving abilities, and the capacity to function effectively in both technology and campus security support environments. This position may involve flexible scheduling, emergency response responsibilities, and participation in campus safety operations. This position may require evening, weekend, holiday, and on-call work assignments. The employee may be exposed to stressful situations, emergency incidents, and varying weather conditions while performing campus safety and security responsibilities. This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required for the position. Duties and responsibilities may be modified as institutional needs change. Salary offer will be commensurate with education and experience.

Requirements

Minimum Associate degree Information Technology, Computer Science, Criminal Justice, Emergency Management, or a related field; or an equivalent combination of education, training, and experience
Experience working with or supporting video surveillance systems, access control systems, emergency notification systems, or related security technologies
Strong computer and technical troubleshooting skills with the ability to quickly learn new software and security technologies
Strong attention to detail and situational awareness
Ability to interpret technical manuals, manufacturer documentation, and operational procedures
Ability to operate effectively in a fast-paced environment and remain calm during emergency situations
Strong organizational, communication, and problem-solving skills
Self-motivated with the ability to work independently with minimal supervision while also functioning effectively as part of a team
Professional demeanor and strong interpersonal communication skills
Ability to maintain confidentiality and exercise discretion when handling sensitive information
Ability to coordinate effectively with both technical and non-technical personnel
Willingness to work flexible hours including weekends, holidays, and overtime as operational needs require
Demonstrated willingness and ability to quickly learn specialized security technologies and procedures
Strong customer service mindset when interacting with students, employees, visitors, and emergency personnel
Analytical thinking and problem-solving abilities
Adaptability and willingness to learn evolving technologies and security practices
Dependability, accountability, and strong ethical judgment
Ability to effectively prioritize tasks during both routine operations and active incidents.
Ability to walk campus facilities and grounds for extended periods of time
Ability to occasionally lift and carry equipment weighing up to 50 pounds
Ability to respond to emergency situations in various indoor and outdoor environments
Ability to operate computers, communication devices, and security monitoring equipment for extended periods
Valid driver’s license with an acceptable driving record

Nice To Haves

Bachelor's degree in Information Technology, Cybersecurity, Criminal Justice, Emergency Management, or a related field
Experience with camera systems, video management systems, and access control platforms
Experience using emergency notification and mass communication systems
Experience with gunshot detection or other advanced physical security monitoring systems
Familiarity with security system integration concepts and coordination between physical security and IT infrastructure
Experience exporting and managing digital video evidence
Familiarity with emergency response coordination and incident management procedures
Prior experience working in campus safety, law enforcement support, dispatch, emergency management, or related environments
Technical certifications, networking certifications, security certifications, or emergency management certifications
Interest in professional development opportunities, including potential attendance at a police academy program.

Responsibilities

Operate, monitor, and assist with the configuration and daily administration of campus security technology systems under the direction of Campus Police/Security and in coordination with the Information Technology Department.
Monitor and respond to alerts generated from video surveillance systems, gunshot detection systems, access control systems, and emergency notification platforms.
Configure, troubleshoot, and maintain front-end functionality within security platforms including: Video management systems (Avigilon), Access control systems (Avigilon), Emergency communication systems (Singlewire Software InformaCast).
Export, review, archive, and retrieve video footage and system data for investigative and incident response purposes while maintaining proper chain-of-custody procedures.
Assist with planning, coordination, testing, and execution of emergency communication procedures utilizing InformaCast and related emergency response technologies.
Evaluate and recommend effective camera placement and surveillance coverage based on campus security needs and operational requirements.
Identify and report hardware, software, and operational issues related to security technologies and coordinate with the IT Department for escalated troubleshooting and back-end support.
Maintain operational awareness of integrated security technologies including surveillance cameras, access control systems, emergency notification systems, and gunshot detection technologies.
Develop and maintain system documentation, operational procedures, and incident-related records.
Coordinate professionally with police personnel, IT staff, faculty, staff, students, emergency responders, and external vendors.
Assist with daily campus security operations including routine patrols, incident response, and general campus safety support.
Respond appropriately to security incidents, emergencies, alarms, and requests for assistance.
Assist with maintaining a safe and secure environment for students, employees, and visitors.
Support emergency management and incident coordination efforts during campus emergencies or critical incidents.
Exercise sound judgment and professionalism during routine operations and emergency situations.
Participate in flexible scheduling, including evenings, weekends, holidays, emergency call-ins, and overtime assignments as operational needs require.
Maintain confidentiality and appropriately handle sensitive security information and law enforcement-related data.