Security Technician - Little Rock, AR

Convergint Career•Little Rock, AR

2d•Onsite

About The Position

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join our amazing culture. In this role, you will install, program, system start-up/check-out, certify, and customer train on assigned projects, including small to large projects that vary in complexity. As a Security Technician, you are part of a dynamic team that allows you to grow as Convergint grows. We are committed to providing world-class service to customers, colleagues, and communities, with a focus on integrity, growth, accountability, and delivering results. Convergint is a global, service-based systems integrator with a mission to be our customer's best service provider, built on a foundation of 10 Values and Beliefs that drive our culture. We take pride in protecting the lives and assets of our customers and their communities.

Requirements

High School/GED or equivalent experience
3-5 years relevant minimum experience
Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
Solid technical skills and experience in fire alarm systems, and/or electronic security systems.
Solid programming skills and proven ability to troubleshoot problems and look for solutions.
Ability to be a self-starter and work well with minimal supervision.
Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings.
Solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
Strong verbal, written, and interpersonal communication skills.
Solid organizational skills and the ability to handle multiple projects simultaneously.
Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficiency in other relevant applications.
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis.
Minimal overnight travel may be required.

Nice To Haves

Relevant field service experience
Product-specific certifications
Industry-specific certifications and/or licenses
Software House, Lenel, Genetec, Avigilon, AMAG, Milestone or ONSSI, AXIS certifications

Responsibilities

Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment, which may include security, fire alarm & life safety, and/or building automation.
Serves as the primary interface for providing technical support and training for the customer, maximizing customer satisfaction.
Refers only the most complex issues to higher levels.
Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures.
Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
Operates systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
Writes a variety of non-routine programs for systems.
Acts as “our customer’s best service provider” at all times, ensuring Convergint Technologies is the customer’s first choice for service.
Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
May advise management regarding customer satisfaction, product performance, installation techniques and standards, as well as suggestions for product improvements.
Executes most of the technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support.
Identifies potential project risks, communicates them to appropriate parties, and assists in the development and implementation of strategies to minimize impact and control deviations from estimated costs and project deadlines.
Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
Acts as a mentor to less experienced staff using technical knowledge, skills, and experience.
May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
Performs other duties and responsibilities as requested or required.