Security Technician (Data Centers) - Oklahoma City, OK

Convergint•Oklahoma City, OK

61d•Onsite

About The Position

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join their amazing culture. In this role, you will install, program, system start-up/check-out, certify, and customer train on assigned projects, which can range from small to large and vary in complexity. As a Security Technician, you are part of a dynamic team that allows for growth as Convergint grows. The company emphasizes a passion for providing world-class service, integrity, commitment to growth, accountability, and delivering results within a positive culture that embraces equal opportunity.

Requirements

Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
Solid technical skills and experience with fire alarm systems, and/or electronic security systems.
Solid programming skills and proven ability to troubleshoot problems and look for solutions.
Ability to be a self-starter and work well with minimal supervision.
Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings.
Solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
Strong verbal, written, and interpersonal communication skills.
Solid organizational skills and the ability to handle multiple projects simultaneously.
Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficiency in other relevant applications.
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.
High School/GED or equivalent experience
3-5 years relevant minimum experience

Nice To Haves

Relevant field service experience
Product-specific certifications
Industry-specific certifications and/or licenses
Software House, Lenel, Genetec, Avigilon, AMAG, Milestone or ONSSI, AXIS certifications

Responsibilities

Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment, which may include security, fire alarm & life safety, and/or building automation.
Acts as the primary interface for technical support and training for the customer, ensuring customer satisfaction.
Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures.
Interprets manuals, schematics, and wiring diagrams, and repairs equipment using knowledge of electronics and standard test instruments and hand tools.
Operates systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
Writes a variety of non-routine programs for systems.
Acts as “our customer’s best service provider” at all times.
Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
May advise management regarding customer satisfaction, product performance, installation techniques and standards, and suggestions for product improvements.
Executes technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
Identifies potential project risks, communicates them to appropriate parties, and assists in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects.
Makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
Acts as a mentor to less experienced staff using technical knowledge, skills, and experience.
May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
Performs other duties and responsibilities as requested or required.