Security Systems Technician - Service

Convergint Technologies Ltd•Calgary, AB

4d•Onsite

About The Position

Convergint is looking for a team-oriented, Security Service Technician, to join our amazing culture in our Calgary location. In this position, you are responsible for providing customer and technical support for installed systems that may be complex. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician. With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Requirements

Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted
Advanced technical skills and experience related to electronic security systems
Advanced programming skills and proven ability to troubleshoot problems and look for solutions
Must be a self-starter and work well with minimal supervision
Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)
Frequent visits to jobsites are required.
Minimal overnight travel is required.
Valid driver’s license required.
Excellent verbal, written and interpersonal communication skills
Advanced organizational skills and the ability to handle multiple service needs simultaneously
Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)
Minimum of five years of previous, field service experience
Diploma in Electronics preferred.
Relevant trade experience preferred
Industry-specific certifications such as Lenel, Genetec, CCure, AMAG, Kantech, Avigilon, are an asset.

Responsibilities

Responds to all types of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a substantial variety of systems for complex problems.
Uses advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Commissions projects as necessary.
Identifies and resolves problems for all types of service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
May require originality and ingenuity in some situations.
Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
Provides technical support to end users and field labour when applicable.
Transfers knowledge and expertise to other technicians.
Using technical knowledge, skills and experience, acts as mentor for less experienced staff.
May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.