Security Systems Technician – Service

Hays Electrical Services • Houston, TX

11d • Onsite

About The Position

The Security Service Technician troubleshoots, repairs, maintains, and administers electronic safety and security (ESS) systems for end-user and owner accounts — access control, IP video, intrusion, and intercom. The role responds to service calls and executes small MAC (moves, adds, and changes) installations. This is an independent, customer-facing role working primarily in occupied facilities. The technician diagnoses across systems and manufacturers they did not necessarily install, and supports small installation work as part of the service department's scope.

Requirements

• 3+ years of security systems service and troubleshooting experience.
• Working knowledge of access control, IP video, and intrusion systems across multiple platforms.
• Network troubleshooting skills: IP addressing, switching, and PoE.
• Ability to perform small installations and MAC work independently.
• Strong customer-service orientation and professional communication.
• Valid driver's license and clean driving record; willing to participate in an on-call rotation.
• Ability to meet the physical requirements of the role.

Nice To Haves

• Manufacturer certifications (e.g., Lenel/S2, Genetec, Avigilon, Milestone, Brivo, Axis, DMP, Bosch).
• Experience with door hardware and electrified locking systems.
• Low voltage / alarm technician license where required by state or jurisdiction.
• Familiarity with healthcare, education, or critical-infrastructure security environments.
• OSHA 10/30 certification.

Responsibilities

• Troubleshoot and repair access control, IP video, intrusion, and intercom systems across multiple manufacturer platforms.
• Respond to service calls, including after-hours and emergency dispatch on a rotating basis.
• Perform small installations and MAC work: add or relocate readers, cameras, and doors, and extend existing systems.
• Configure and reconfigure controllers, cameras, and VMS; apply firmware and software updates.
• Support customer system administration — users, credentials, schedules, and reporting — and provide end-user training.
• Diagnose network and connectivity issues affecting devices (IP, switching, PoE).
• Perform preventive maintenance inspections and complete service tickets and deficiency reports.
• Identify and recommend repairs and upgrades; support time-and-materials quoting.
• Maintain accurate service documentation and as-builts.
• Represent the company professionally in customer-occupied environments.
• Manage truck stock, tools, and test equipment.
• Follow all company safety policies and OSHA requirements at all times.

Benefits

• Competitive pay based on experience
• Comprehensive health, dental, and vision insurance
• Generous paid time off and company holidays
• Opportunities for professional growth and development in a supportive, fast-paced environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed