Security Systems Level S2 Technician

Cushman & Wakefield•Austin, TX

7d•$31 - $37•Onsite

About The Position

The Security Systems Engineer is responsible for the design, configuration, maintenance, and optimization of enterprise-level physical security systems, with a primary focus on Lenel S2 access control platforms. This role supports mission-critical infrastructure by ensuring the reliability, integrity, and performance of integrated security technologies including access control, video surveillance (CCTV/VMS), and intrusion detection systems. The ideal candidate brings strong technical expertise in low-voltage systems, networked security applications, and system integration, and can operate both independently and collaboratively in dynamic commercial or industrial environments This position is responsible to provide ongoing maintenance, repair, and upgrades for physical security infrastructure, including badge readers, surveillance cameras, and locking hardware throughout assigned facilities

Requirements

Lenel S2 Certification (required) – demonstrated experience supporting and administering Lenel S2 systems
3–5+ years of hands-on experience in physical security systems, low-voltage electrical systems, or controls engineering
Strong experience with: Access control systems (Lenel, S2, or similar enterprise platforms)
Strong experience with: IP-based video surveillance systems (Milestone, Genetec, Avigilon, etc.)
Strong experience with: Low-voltage wiring, panel terminations, and field device installation
Proven ability to read and interpret: Electrical schematics
Proven ability to read and interpret: Wiring diagrams and control drawings
Proven ability to read and interpret: Network topology diagrams
Solid understanding of: TCP/IP networking fundamentals (IP addressing, switches, routing basics)
Solid understanding of: Industry standards and protocols (e.g., ONVIF, BACnet, Modbus)
Solid understanding of: National Electrical Code (NEC) and relevant compliance requirements
Proficiency using diagnostic tools such as multimeters, cable testers, and network analyzers
Experience configuring and troubleshooting distributed hardware systems and embedded controllers
Familiarity with Windows-based servers, databases, and security system software platforms

Nice To Haves

Experience supporting enterprise environments (corporate campuses, data centers, industrial facilities)
Knowledge of cybersecurity best practices as applied to physical security systems
Manufacturer certifications in VMS or access control platforms (e.g., Genetec, Milestone, Avigilon)
Experience with system commissioning, testing, and project implementation
Strong analytical and problem-solving capabilities
Ability to work independently as well as in cross-functional technical teams
Excellent communication and documentation skills
High attention to detail and commitment to system reliability and safety

Responsibilities

Administer, configure, and support Lenel S2 access control systems, including database management, user provisioning, system upgrades, and patching
Program and troubleshoot access control hardware such as door controllers, badge readers, panels, relays, and power supplies
Design and implement system enhancements, expansions, and integrations with other enterprise platforms
Perform advanced diagnostics and repairs on low-voltage security systems (24V AC/DC), including access control, intrusion detection, and CCTV systems
Troubleshoot communication issues across TCP/IP-based systems, field devices, and controllers
Conduct preventive maintenance, system audits, and lifecycle upgrades to ensure optimal system performance
Maintain and support IP-based video surveillance systems (VMS), including camera configuration, firmware updates, and network connectivity
Ensure proper camera placement, field of view, and recording integrity
Support integrations between access control and video systems for event correlation and monitoring
Work with IT teams to configure VLANs, IP addressing, and network security for physical security devices
Integrate security systems with enterprise tools (e.g., Active Directory, identity management systems)
Utilize and support communication protocols such as BACnet, Modbus, and ONVIF where applicable
Maintain accurate system documentation (as-builts, wiring diagrams, network topology, and configuration baselines)
Ensure compliance with NEC, OSHA, and site-specific safety and operational standards
Document incidents, service activities, and system changes in service management platforms
Provide on-call support and rapid response to system outages or security incidents
Perform root cause analysis and implement corrective actions to prevent recurrence
Coordinate with cross-functional teams and vendors for escalations and project delivery