Security Systems Field Technical Lead

Convergint Technologies Ltd•Mississauga, ON

50d

About The Position

Convergint is currently looking for a Security Field Technical Lead to join our amazing culture in our Toronto location. As a Security Field Technical Lead, you will be responsible for the installation, programming, system start-up/check-out, certification, and related customer training on assigned Security projects. Works with management and administrative project team to ensure projects are effectively executed within contractual scope, budgeted cost, and time schedules. You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results. You are a problem solver with a passion for delivering accurate, high-quality work. You thrive on tackling challenging, large-scale projects and are eager to grow your skills. You are collaborative and technically skilled. With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. Our company is built upon a solid foundation of 10 Values and Beliefs that drive our unmatched culture, making us the #1 global, service-based systems integrator. We take pride in protecting the lives and assets of our customers and their communities with the solutions we provide. What you’ll do with “Our Training and Your Experience” Oversees overall site management of project(s) for successful and timely completion within budget and scope of work as required by the contract. Works with the Project Coordinator to prepare project installation plan and implement job procedures Supervises Project Specialists, Installers and subcontractors in the field. May perform managerial responsibilities including but not limited to: mentoring, coaching and developing colleagues; planning, assigning and directing work. Coordinates and supervises subcontractors including directing on-site activities and verifying quality assurance standards. Works closely with the Project Coordinator to assist in the overall coordination of specific projects; makes recommendations regarding potential changes in scope and identifies ways to continuously improve customer satisfaction. Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines. Responsible for overall quality of the installation in accordance with national and local codes, and company standards. Installs, programs, tests, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures. Promote and enforce company health and safety policies and procedures. Review and sign all relevant safety paperwork. Always acts as “our customer’s best service provider” thereby ensuring Convergint is the customer’s first choice for service. Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company. Keeps up to date and informed on all company policies. Always presents a professional image of Convergint in appearance and behaviour. Performs other duties and responsibilities as requested or required.

Requirements

Exceptional customer focus and ability to regularly work under pressure; consistent ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
Strong supervision skills and installation experience related to building automation systems, fire alarm systems, and/or electronic security systems; may adapt procedures, processes, tools to meet the more complex requirements of the job.
Strong field supervision skills and proven ability to troubleshoot problems and look for solutions.
Must be a self-starter and work well without supervision.
Advanced mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; advanced math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc).
Frequent visits to jobsites are required. Minimal overnight travel is required. Valid drivers license required.
Strong verbal, written and interpersonal communication skills.
Advanced organizational skills and the ability to handle multiple projects simultaneously.
Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)
Diploma in electronics, electrical or mechanical preferred.
Relevant trade experience an asset.
Minimum of five years of previous, relevant field experience required.
Experience in electronic security required

Nice To Haves

Relevant trade experience an asset.

Responsibilities

Oversees overall site management of project(s) for successful and timely completion within budget and scope of work as required by the contract. Works with the Project Coordinator to prepare project installation plan and implement job procedures
Supervises Project Specialists, Installers and subcontractors in the field. May perform managerial responsibilities including but not limited to: mentoring, coaching and developing colleagues; planning, assigning and directing work.
Coordinates and supervises subcontractors including directing on-site activities and verifying quality assurance standards.
Works closely with the Project Coordinator to assist in the overall coordination of specific projects; makes recommendations regarding potential changes in scope and identifies ways to continuously improve customer satisfaction.
Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
Responsible for overall quality of the installation in accordance with national and local codes, and company standards.
Installs, programs, tests, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction.
Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures. Promote and enforce company health and safety policies and procedures. Review and sign all relevant safety paperwork.
Always acts as “our customer’s best service provider” thereby ensuring Convergint is the customer’s first choice for service.
Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
Keeps up to date and informed on all company policies.
Always presents a professional image of Convergint in appearance and behaviour.
Performs other duties and responsibilities as requested or required.