Security System Analyst (Lenel/Milestone)

Securitas

18h•Onsite

About The Position

We’re hiring a hands-on Security Systems Analyst to support a globally recognised brand, playing a key role in improving how physical security incidents are triaged, diagnosed, and resolved. This is not a passive admin role. It’s a technical, ownership-driven position where you’ll take end-to-end responsibility for incidents — from initial ticket through to resolution — using your expertise in Lenel OnGuard and Milestone to drive faster fixes and reduce reliance on third-party engineers. If you’re a Security Engineer who enjoys problem-solving, fault-finding, and making systems run better, this is a chance to step into a role where your impact will be immediate and visible and a perfect move for an experience Physical Security Engineer/ Analyst.

Requirements

Proven experience supporting enterprise-scale physical security systems
Excellent technical capability in: Lenel OnGuard (essential)
Milestone or similar VMS platforms
Experience in incident management, ticket triage, and technical troubleshooting
Ability to diagnose issues quickly and take full ownership through to resolution
Detail-oriented with robust organisational and documentation skills

Nice To Haves

Lenel certification
Networking fundamentals (IP, switches, connectivity troubleshooting)
ITIL or structured service management experience

Responsibilities

Own incidents end-to-end — from logging through to closure
Triage and diagnose faults across physical security systems, infrastructure, and hardware
Perform remote troubleshooting across Lenel OnGuard and Milestone environments
Resolve issues in-house wherever possible, reducing external engineer dependency
Coordinate third-party engineers with clear diagnostics and defined scope when required to ensure we minimise volume of call outs per ticket query
Maintain accurate ticketing, documentation, and system data quality
Support system administration (patching, upgrades, firmware, new site onboarding)
Contribute to a global support model, including on-call as services expand