Security Support Specialist

Corewell Health • Grand Rapids, MI

1d • Onsite

About The Position

With a direct focus on offering exceptional hospitality, this role provides dynamic customer service in a "dual" security services officer/patient services representative capacity, serving as a facility welcome space ambassador. The specialist supports the organization's modernized patient registration strategy by promoting increased self-serve, patient registration electronic check-in device utilization while providing routine and on-demand security services. As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. Corewell Health is committed to cultivating and investing in its team members, with top-notch teams comprised of collaborators, leaders and innovators dedicated to improving health, instilling humanity and inspiring hope. It is a nationally recognized health system with an ambitious vision of continued advancement and excellence. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, they are reimagining a better, more equitable model of health and wellness.

Requirements

• High School Diploma or equivalent experience
• At least 21 years of age with valid Michigan driver license
• LIC-Driver's License - STATE_MI State of Michigan Upon Hire
• CRT-First Aid - AHA American Heart Association 180 Days

Nice To Haves

• Associate's Degree or equivalent Public Administration, Business, or Criminal Justice
• Vocational/Technical One year certificate from college or technical school
• 2 years of relevant experience customer service, law enforcement or military, or any other related

Responsibilities

• Performs best in class customer service, while maintain highly visible waiting room coordination to deter violations of hospital policies and criminal acts
• Acts as agent to support and encourage self-service model of patient registration
• Documents information on incident reports and other required documents in a thorough, factual and timely manner
• Assists team members, visitors, and patients with directions, lost and found items, vehicle assistance, escorts, and other requests for assistance
• Provides access control for secured areas
• Communicates, collaborates with, and provides appropriate information to patients, visitors, and members of the health care team
• Manages verbal / physical conflicts using verbal de-escalation, physical presence, restraint techniques or other appropriate legal force options
• Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities
• Completes required ongoing training and education, including department specific requirements.
• Maintains required licensure and certifications
• Serves as a concierge - greets and communicates with patients or visitors, including hospitality assistance and collecting payments and co-payments
• Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED