Security Support Service Coordinator

Allied Universal•New York, NY

9d•$30

About The Position

Allied Universal® is hiring a Corporate Security ID Admin Support and Service Coordinator Position is: Full Time Pay Rate: $30 / hour Job Summary: The Corporate Security ID Admin Support and Service Coordinator will oversee the scheduling, tracking, and coordination of service and card requests related to the organization’s security operations. This role serves as the central point of communication between internal departments, security vendors, and technicians to ensure the smooth execution of service, maintenance, and ID admin activities. The ideal candidate has strong organizational skills, a detail-oriented approach, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

An associate or bachelor’s degree is preferred.
Minimum of 3-5 years of experience in security systems and coordinating service calls.
Experience with Security Management Systems such as GENETEC, CCURE9000, VMS Review, or similar platforms.
Experience with troubleshooting hardware and software issues related to security technology.
Excellent organizational and multitasking skills.
Strong problem-solving and analytical abilities.
Exceptional verbal and written communication skills.
Ability to work collaboratively with cross-functional teams.
Customer service-oriented with a focus on delivering quality support.
Relentless attention to detail.

Responsibilities

Serve as the main point of contact for all corporate security service requests.
Log, assign, and monitor service tickets to ensure timely resolution.
Coordinate with vendors, technicians, and internal teams to schedule service calls, maintenance, and repairs.
Track the status of pending card requests and follow up accordingly.
Ensure proper communication of service updates and resolutions to stakeholders.
Liaise with external vendors and contractors to ensure adherence to service-level agreements (SLAs).
Evaluate vendor performance and provide feedback to ensure consistent service quality.
Oversee the procurement of security-related equipment and supplies as needed.
Coordinate, create, and facilitate stakeholders with firm’s badges.
Assist in card access requests.
Monitor the lifecycle of access cards, ensuring compliance with security standards and regulatory requirements.
Assist in the audit of card access clearances.
Develop and maintain service schedules for preventative maintenance of security systems (e.g., access control, surveillance cameras, alarms).
Compile and present service performance reports to management.
Assist in preparing budgets and forecasts related to security service activities.
Identify areas for improvement in service delivery and implement process enhancements.
Develop and document standard operating procedures (SOPs) for service coordination.
Collaborate with the security team to optimize service workflows and reduce downtime.