Security Support Engineer III

F5•Seattle, WA

4d•$121,600 - $182,400•Hybrid

About The Position

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. F5, Inc. seeks Security Support Engineer III in Seattle, WA: Job Duties: Assist customers with a wide array of issues, from simple to complex. Analyze customer issues and coordinate with engineering teams for providing solutions. Engage with customers via phone, email, chat & ticketing systems. Communicate complex networking and security concepts to customers at different levels of experience and responsibility. Work hand in hand with Product Development and Product Management teams to provide a “voice of the customer”. Build and maintain a wide variety of processes, procedures, and documentation. Provide first response for customer issues ranging from security to DevOps and other engineering issues. Telecommuting is an option. Some travel to F5 offices may be required.

Requirements

Bachelor’s degree, or foreign equivalent, in Computer Science, Information Technology, or Engineering (any field), or closely related quantitative discipline, and three (3) months of experience in job offered or in any occupation in a related field.
RHEL
Shell Programming
Virtual Memory Management
CPU virtualization
DDOS attack
Cross Site Scripting
Web services security
TCP/IP
DNS
HTTP(Web App Security)
Security Fundamentals
Firewall
TLS
Certificate Transparency Framework
Any suitable combination of education, training and experience is acceptable.

Responsibilities

Assist customers with a wide array of issues, from simple to complex.
Analyze customer issues and coordinate with engineering teams for providing solutions.
Engage with customers via phone, email, chat & ticketing systems.
Communicate complex networking and security concepts to customers at different levels of experience and responsibility.
Work hand in hand with Product Development and Product Management teams to provide a “voice of the customer”.
Build and maintain a wide variety of processes, procedures, and documentation.
Provide first response for customer issues ranging from security to DevOps and other engineering issues.