Security Supervisor

University of Maryland Medical System•Baltimore, MD

14d

About The Position

This role serves as the on-shift supervisor and shift commander, providing direct leadership, guidance, and accountability for all assigned security personnel. The position ensures consistent, high-quality service delivery by conducting roll-call briefings, monitoring staff performance, and overseeing responses to incidents. The supervisor is responsible for reviewing and approving incident reports, conducting follow-up investigations, and adjusting staffing as needed. This role acts as the primary communication point between various internal and external agencies and ensures compliance with departmental policies and safety standards. The Security Supervisor also identifies and mitigates hazards, supports training, ensures equipment readiness, and represents the department professionally. They act as the incident commander during emergencies and perform other assigned duties.

Requirements

High school diploma or equivalent (GED)
Three (3) years of security experience
Completion of an approved de-escalation course on crisis intervention is required within 90 days of starting in the position.

Responsibilities

Serve as the on-shift supervisor and shift commander, providing direct leadership, guidance, and accountability for all assigned security personnel and ensuring consistent, high-quality service delivery.
Conduct roll-call briefings to communicate operational priorities, safety information, staffing assignments, and expectations for Security Officers, Security Officers First Class, and Senior Security Officers.
Monitor staff performance throughout the shift, providing coaching, corrective guidance, and timely documentation of performance concerns, commendations, or policy violations in accordance with procedures.
Oversee and command responses to high-acuity, complex, or multi-scene incidents, ensuring compliance with departmental policy, legal requirements, and safety standards.
Review, approve, and ensure accuracy, completeness, and compliance of incident reports, safety documentation, and investigative summaries; return incomplete or deficient reports for correction as necessary.
Conduct or oversee follow-up investigations, including secondary interviews, evidence review, and documentation validation; coordinate with Investigations, Risk Management, HR, Legal, and law enforcement as appropriate.
Assess and adjust staffing throughout the shift to address callouts, high-acuity units, special events, emergent situations, or operational surges; ensure adequate coverage across assigned areas.
Serve as the primary communication and coordination point between field personnel, Dispatch, hospital leadership, clinical teams, and external agencies including law enforcement and fire/EMS.
Ensure compliance with departmental SOPs, post orders, safety standards, and regulatory requirements through active supervision, quality checks, and corrective follow-up.
Identify safety hazards, operational deficiencies, security vulnerabilities, and equipment issues; implement immediate mitigation strategies and escalate issues to leadership as required.
Support training, onboarding, and professional development efforts by reinforcing policy expectations, coordinating remedial training, and mentoring assigned personnel.
Ensure readiness and proper functioning of security equipment including radios, alarms, access control systems, body-worn cameras, and weapons detection technology; initiate corrective actions when deficiencies are identified.
Represent the Security Department with professionalism, modeling strong customer service, effective communication, and appropriate conflict-resolution skills in all interactions.
Prepare and submit supervisory documentation including shift summaries, incident escalations, performance notes, and staffing concerns for Lieutenant or Manager review.
Act as the incident commander during emergencies, implementing emergency plans, coordinating evacuations, and maintaining operational control until relieved by higher command.
Perform all other duties as assigned.