Security Supervisor

KIMMEL CENTER INC.•Philadelphia, PA

12d•Onsite

About The Position

The Security Supervisor is responsible for ensuring a safe and secure environment across Philadelphia Orchestra & Ensemble Arts (POEA) facilities while overseeing and directing Security Officers on duty. This role provides leadership, direction, guidance, and accountability to all Security Officers and ensures that all Safety & Security Department policies and procedures are consistently followed and enforced.

Requirements

High school diploma or GED required
Ability to follow chain of command communications and work in a structured environment
Strong working knowledge of security operations, safety practices, and security enforcement procedures
Demonstrated leadership and decision-making ability
Excellent verbal and written communication skills
Ability to train, coach, and evaluate Security Officer performance effectively
Proficiency in Microsoft Office
Ability to remain calm, collected yet decisive in routine, emergency and crisis situations
Consistently dependable and reliable in terms of attendance, punctuality, and performance
Neat appearance to include the wearing of professional business attire, business casual attire or assigned uniforms with badges, if required by the organization
Strong customer service orientation demeanor a must

Nice To Haves

Supervisory experience in a security environment preferred

Responsibilities

Supervise and manage security staff, including training and performance evaluations
Assign posts and duties to security personnel based on performance, operational needs, and special events
Oversee day-to-day security operations and ensure compliance with established policies and procedures
Address staff violations and take appropriate corrective action, including verbal or written warnings when necessary
Enforce security policies and procedures consistently to maintain a secure environment
Conduct shift briefings to communicate important information and maintain situational awareness
Coordinate with internal partners as needed (e.g., Audience Experience, Production, Facilities) to support event operations
Monitor security activities, including patrols, access control, surveillance, and incident response
Provide a visible and approachable security presence to deter potential threats and address concerns promptly
Conduct regular patrols to monitor and assess the security of POEA venues and operations
Perform regular inspections to identify and address potential security vulnerabilities
Interact with employees, visitors, clients, and guests in a professional and courteous manner
Provide ongoing training for security personnel on security protocols, emergency response procedures, and the use of security equipment