Security Supervisor

Westmont Hospitality Group•Vancouver, BC

29d•Onsite

About The Position

A structured Security Supervisor role is critical to the success of Parq Casino. The primary responsibility of the Security Supervisor is to ensure all regulations, policies, laws and procedures are enforced. Apart from the leadership role, the Security Supervisor also carries out customer service requests and other security duties as required.

Requirements

Minimum of 2 years in a casino security environment or equivalent security experience.
High school education or equivalent combination of experience and education.
Training in use of force and tactical communication.
Strong leadership qualities with the ability for conflict resolution, effective decision making, and directing staff diplomatically.
Demonstrated experience intervening and deescalating conflict situations with non-violent tactics.
Ability to remain professional and perform duties under stressful conditions.
Good verbal and written communication skills.
Previous experience in report writing and incident investigation skills.
General knowledge of the Standard Operating Procedures as they pertain to Casino Security.
Ability to obtain a valid GPEB license.
Ability to complete all BCLC required Training and Licensing.
Serving it Right Certification.
Possess a valid Security License.
Current certification in Occupational First Aid Level 1.

Nice To Haves

Education in related field of study including law enforcement would be a definite asset.

Responsibilities

Oversees a team of security officers to create a safe, secure environment for guests and associates.
Builds upon a culture of associate engagement and sets the example for all associates at Parq Casino.
Provides supervision and guidance to security personnel to ensure security coverage is appropriate for the security and safety of all guests and associates based on internal events, surrounding external factors and other influences affecting the property.
Provides Superior Customer Service in both internal and external interactions.
Assigns duties and deploys security personnel appropriately for each shift.
Ensures complete understanding of all events, promotions and marketing initiatives in addition to providing officer briefings to relay these details.
Responsible for the exterior/perimeter security of the property including parking and service areas.
Ensures all assets are properly secured, escorted and monitored per policy.
Responsible for Access Control to secure areas of the property for both guest and associates.
Maintains sound knowledge of the physical layout of the property for exiting, emergency and event locations.
Investigates accidents, reports of crime, vandalism and security issues from associates or guests.
Follows up on guest and associate complaints including proper reporting and escalation.
Demonstrates understanding of gaming operation and compliance with BCLC security policies and procedures.
Demonstrates understanding of Parq Vancouver Security Operations as they pertain to Hotels, Event Spaces, Service Areas, Food and Beverage Outlets.
Able to use and work with security systems/technology used on property plus ability to trouble shoot real time problems and provide solutions during interruptions and system failures.
Follows Occupational Health and Safety Standards set forth by Parq Vancouver and Work Safe.
Complies with safety procedures including use of required safety equipment and ability identify unsafe practices or conditions.
Adheres to all applicable Federal, Provincial, Municipal and Internal laws, regulations and policies.