Security Supervisor

Caesars Entertainment Corporation•Baltimore, MD

42d

About The Position

The Security Supervisor primary function is to coordinate security activities on assigned shift and supervise Security team members. The Supervisor provides a friendly and safe environment for our guests and team members while protecting the company assets and maintaining a safe and secured entertainment atmosphere.

Requirements

Must be at least 21 years of age or older.
High school diploma, GED or extensive professional and college level training are required.
Must possess strong leadership, supervisory and interpersonal skills.
Must possess strong oral and written communication skills with good analytical ability. including tact when dealing with difficult customers; must read, write, speak, and understand English.
Ability to maintain extremely confidential information.
General familiarity with investigative procedures.
Ability to work in a fast-paced environment.
Ability to work in a flexible schedule; must allow for changes in assignments, and priorities depending on identified needs of the company.
Ability to work independently as well as part of a team.
Must present a well-groomed appearance.

Nice To Haves

Minimum 1 year of Supervisory or Lead experience preferred.
Extensive command or supervisory level law enforcement experience, and/or casino security experience, or a combination thereof, is a plus.

Responsibilities

Evaluates the performance of personnel under their supervision.
Acts as a role model, always presenting oneself as a credit to Caesars Entertainment and encourages others to do the same.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Demonstrates and consistently role models Family-Style Service
Supervises all Security and field activities to ensure adequate protection of company and guest assets as well as safety of customers and team members on property.
Roam or stands at posts to ensure safety and security or to observe suspect activity or underage gamblers.
Coordinates and handles all suspect activity with management.
Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
Trains and coordinates Security personnel to ensure compliance with all related policies to provide a safe environment for our guests.
Assists Security shift leader in Security functions to include scheduling, monitoring of alarms and reporting of disorder on the casino and hotel premises
Ensures that posts in their zones are properly manned and that reliefs are provided when necessary.
Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
Checks for satisfaction and effectively resolves service breakdowns when they exist.
Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking scenarios to consistently involve all team members in service improvements.
Keeps team well informed of property promotions and events.
Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.
Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
Addresses employee performance issues, coaches for improvement and provides ongoing feedback.
Uses Team Member survey data to improve the workplace, listens and responds to employees, recognizes, and rewards individual and team performance.
Directs and supervises activities in assigned zone, with the assistance of the Security force.
Assists Security Leader in Security functions to include scheduling, monitoring of alarms and reporting of disorder on premises.
Ensures that Security posts in zones are properly manned and that reliefs are provided.
Evaluates performance of personnel under supervision.
Conducts investigations as assigned.
Participates in the supervision, operation and/or support of all cross-department operations.
Complies with Maryland Gaming Commission Regulations and company regulations, policies, and procedures.
Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same.
Performs all other related and compatible duties as assigned.
Maintains a well-groomed appearance which reflects the professional appearance and demeanor of the Security Department.
Meets the required attendance guidelines for the job and adhere to all company and department policies and procedures.