Security Supervisor | Full-Time | PPG Paints Arena

Oak View Group•Pittsburgh, PA

1d•Onsite

About The Position

The Security Supervisor provides on-shift leadership for all security and safety operations at the PPG Paints Arena. This position is responsible for scheduling and supervising security staff, overseeing all shipping and receiving activity within the facility, and ensuring a safe environment for guests, staff, vendors, and clients. The Security Supervisor maintains and enforces security policies and procedures, coordinates the flow of information between the Security Manager, Event Managers, and the Operations Manager, and serves as the primary on-site contact for security matters during the overnight shift. This role requires strong situational awareness, leadership ability, and the capability to make sound decisions in a fast-paced public environment. Candidates must also demonstrate strong organizational skills and the ability to effectively schedule and manage staff across a variety of events.

Requirements

High school diploma or equivalent required.
2-3 years of previous experience in security, public safety, or law enforcement preferred.
Supervisory experience in a security environment is preferred.
Ability to remain calm and make sound decisions in high-pressure situations.
Strong interpersonal, communication, and conflict resolution skills.
Ability to interact professionally with guests, staff, vendors, and public safety personnel.
Basic computer proficiency required, including Microsoft Outlook and Microsoft Word.
Ability to work nights, weekends, holidays, and varied shifts based on event schedules.
Ability to observe surroundings and maintain situational awareness in a busy public environment.
Must demonstrate reliability, professionalism, and strong attention to detail.
Must possess, or have the ability to attain, a driver's license.

Responsibilities

Supervise and coordinate security staff during assigned shifts and events; serve as the primary on-site point of contact for all security matters.
Conduct pre-shift briefings, assign posts, and communicate event details and expectations to security personnel.
Assist in coordinating the flow of information from the Security Manager to security staff.
Maintain files of sign-in sheets for events and ensure all security logs are completed, including time, radio, and key logs and access records.
Assist with training new security staff on venue policies, procedures, and proper guest interaction.
Monitor staff performance and provide coaching to maintain professional and service standards.
Supervise all shipping and receiving items moving throughout the facility; log all items entering and leaving the building.
Coordinate with outside vendors to ensure proper load-in and load-out procedures are followed.
Support operations staff during event move-in, event operations, and load-out activities.
Monitor event activity areas as well as all entrances and exits.
Perform routine patrols of the facility; lock and unlock doors and access points as required.
Ensure proper access control procedures are followed for staff, vendors, performers, and guests.
Monitor entrances, exits, and credentialed areas to prevent unauthorized access.
Inspect packages, meeting rooms, and other areas for the detection and prevention of violations of criminal law or company policy.
Monitor and administer proper sign-in/out policies; monitor the security system and report any abnormalities to the Security Manager.
Maintain accountability for radios, keys, and other security equipment.
Assist with monitoring of surveillance systems and security equipment when required.
Prepare and review incident reports for adherence to established standards; take corrective measures when necessary.
Maintain a high degree of visibility and professionalism; respond to various situations, issues, and requests for assistance.
Respond promptly to all emergency situations, including disturbances, medical situations, safety hazards, or policy violations.
Assist in administering the facility's emergency preparedness programs.
Assist with emergency procedures, including evacuations, lockdowns, and crowd management.
Become knowledgeable of the location and use of emergency alarms and equipment; follow established procedures in the case of fire, disorder, or other emergencies.
Assist emergency medical personnel by directing traffic, crowd control, and securing needed equipment.
Observe the general public; provide general information, directions, and assistance to facility guests.
Report suspicious behavior to the Manager on Duty or Security Manager.
Provide excellent customer service assistance to all internal and external clients.
Establish and maintain effective working relationships with vendors, contractors, and all parties encountered in the course of work.