Security Supervisor

Pacific Palms Resort•City of Industry, CA

18d•Onsite

About The Position

To ensure the routines and tasks of each shift are properly completed in accordance with Pacific Palms Resort standards. The primary responsibility of a Loss Prevention Agent is to protect the assets of the Company, help maintain a safe business environment, and monitor and enforce associate compliance to Company policies and rules of conduct.

Requirements

Minimum of at least 3 years security experience
At least 1 year of supervisory experience
Excellent customer service practices
Basic report writing and descriptive writing skills.
Must understand Microsoft Windows.
Have good knowledge of computer systems and customer service skills.
Must have the ability of work any shift including graveyard, weekends and holidays.
Ability to respond to PBX, emergency calls and customer service calls in a calm and collected manner.
Valid driver's license
Guard card
CPR & First aid training certified
Must have a commitment to safety.
Must demonstrate the ability to get results despite a large workload, competing demands, and a fast paced environment.
Must be customer driven and have an ability and willingness to provide efficient and quality customer service to all guests.
Must be able to develop complete property knowledge including product and service knowledge to better facilitate guest interaction and customer service capabilities.
Must be “Ground Engaged:” Aware of how work performed in the job and the goals of the Resort are interrelated; being aware of competition; and having knowledge of the business and Hospitality Industry.
Must effectively communicate. Creates open channels of communication; adapts message to fit the audience; expresses ideas clearly and concisely; keeps others well informed; listens carefully to input and feedback.
Acts with Integrity: Demonstrates responsible and honest behavior in all Resort roles. Tasks, and responsibilities.
Promotes Teamwork: Maintains positive working relationships with co-workers: effectively handles interpersonal conflict situations.
Demonstrates inclusion: Demonstrates understanding and respect for people of all backgrounds.
Self-development: Is aware of own strengths and weaknesses; initiates action to improve one’s own developmental areas.
Enthusiasm: Maintains a high level of enthusiasm, commitment and energy to all associates and customers.

Nice To Haves

Hotel/Resort experience preferred

Responsibilities

Ensures that all Security personnel functions are being properly completed by the Security Department
Ensures that shift personnel are properly assigned at all times.
Responsible for disciplining Security personnel in conjunction with the Director of Security.
Reviews all reports completed by Security officers to ensure accuracy and timely submission.
Maintains a good relationship with all departments within the hotel and ensures that efficient service is available at all times.
Reports all observed hotel property deficiencies and safety hazards.
Ensures that a thorough and complete investigation and report is made on incidents, (e.g., losses, thefts, and accidents and acts of violence) incurred by guests and associates.
Responsible for coordinating guest room surveillance in conjunction with the Director of Security.
Ensures that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Director of Security.
Ensures that all Security equipment (i.e., uniforms, walkie-talkies, cameras, etc.) is kept clean and in good working condition.
Monitors all traffic in the lobby area and restaurant, restrooms, garage area, and room service area to control non-guest (i.e., drunks, prostitutes, vagrants, etc.)
Reports all associates using unauthorized Hotel entrance/exits when reporting for work or leaving for the day to the Director of Security.
Reasonable requests of management as directed.
Write reports documenting all incidents, apprehensions, and recoveries.
Drive a “Shrink Elimination” culture within the Resort environment.
Participate in all Safety Programs throughout the Resort
Partner with Resort management to drive Loss Prevention Issues.
Meet all Resort and Loss Prevention Agent Training and Certification Requirements.
Create associate awareness for shrink issues related to internal and external theft, operational deficiencies and physical security.
Check physical security of the Resort facility to prevent and deter theft/fraudulent activity.
Represent the Resort in a professional manner throughout all court related procedures.
Communicate with the Director of Security on internal and external investigations and physical security within the Resort.
Maintain an open channel of communication with resort Management and all associates
Effectively Support the Loss Prevention Team
Plan Effectively utilize the CCTV system and other technologies available throughout the Resort.
Test building alarm system for functionality as directed by Security Supervisor.
Conduct Surveillance when required as directed by the Security Supervisor, Director of Security, or Executive Team Members.
Report ANY and ALL incidents/accidents to the Manager on Duty
Ensure that all Resort walking surfaces are safe and clear of potential hazards
Immediately correct and unsafe conditions observed throughout the Resort and notify the Manager on Duty.
Complete specific safety training courses as directed by the SM or DOS.
Always use and enforce the proper use of Personal Protective Equipment and Safe Lifting Techniques.
Work safely and report Associates who are acting in an unsafe manner.
Offer assistance to guests that are acting in an unsafe manner
Follow and complete all other tasks and responsibilities assigned by the SM or DOS.
Administration of the Lost and Found Program
Guest Relations concerning all Lost and Found matters
Responsibility for organization, continuous control, and security of all Lost and Found Property
Office administration concerning all necessary Lost and Found Record Keeping and Documents
Organization and administration of surveillance system quality control and Functionality Procedures, including regular audits, and back up off all incident evidence footage
Supervision of Security Patrol Officers and Quality Control of Security Department Patrol Division with emphasis on specific time based duties and responsibilities of each SO.
Verification, review, and approval of all Security Officer Daily Activity Reports.
Enforce internal and resort wide standards and policies concerning uniform, appearance, and personal hygiene within the Security Department.
Checks cashier vault at normal intervals.
Periodically inspects exterior of building.