Security Supervisor - Elko

Maverick NV LLC•Elko, NV

4d•Onsite

About The Position

The Security Supervisor is responsible for protecting and safeguarding all interests of Maverick Casino & Hotel, Gold Country Inn & Casino, and High Desert Inn. This role involves providing security to guests, the facility, and team members, and assisting security management with planning, organizing, and coordinating security policies. The supervisor will also train new officers, manage law and order, assist patrons, ensure timely completion of reports, maintain communication with management, identify and solve security issues, patrol company property, document incidents, handle emergencies, ensure patron and employee safety, and uphold Nevada and federal laws. Additionally, the role focuses on creating a positive guest experience, maintaining confidentiality, supervising casino operations security, monitoring for irregularities, interacting with other departments and regulatory personnel, assisting with hiring and evaluations, managing schedules, overseeing investigations, performing Security Officer duties as needed, and attending meetings.

Requirements

Previous Security experience and knowledge
High School Diploma or equivalent experience
Must be 21 years of age or older.
Must be dependable.
Must be registered with Nevada Gaming Control Board.
Must demonstrate and use sound judgement.
Basic computer skills required.
Ability to read and comprehend all documentation.
Ability to always communicate effectively, with all levels of employees and guests.
Neat, professional appearance with good personal hygiene.
Must be fluent in English.
Excellent communication skills, verbal and written.
Must be proficient in all up-to-date MICs and SOPs
Must pass supervisor test

Nice To Haves

Certified in CPR/First Aid and/or EMT preferred.

Responsibilities

Assist Security management with planning, organizing, and coordinating all security policies to make sure they are current and implemented on a regular basis.
Train new officers, attend interviews, assist with reviews and disciplinary actions
Efficiently manages and maintains law and order, personnel, and resources.
Assist patrons as needed and provide excellent customer service internally and externally.
Ensure all reports and correspondences are properly completed in a timely manner.
Maintain an open line of communication with management.
Identify security issues and develop solutions in coordination with management.
Patrol company property, protect assets and ensure safety of all guests and personnel.
Document and effectively write reports on all incidents.
Respond to and handle emergencies using the proper method while simultaneously using the correct safety procedures.
Ensure the safety of all patrons and employees.
Ensure adherence of Nevada and federal laws.
Create an atmosphere that encourages guests to make Maverick Gaming their choice for gaming entertainment; responsible for actively building and retaining guest relations and act as a mentor to team members to provide superior guest service.
Maintain the integrity and confidentiality of the Security department and Maverick Gaming company matters.
Supervise the security of casino operations, guests, team members, drops and monetary transactions.
Maintain a constant surveillance throughout the casino watching for irregularities or illegal gaming devices; Immediately report suspicious or unusual activities.
Interact and communicate with other department managers, Maverick Gaming, and all other regulatory personnel when necessary.
Assist security management with hiring, disciplinary actions, and performance evaluations.
Assist security management with schedules and assignments; maintain files and reports prepared for Security, as needed, to implement gaming operations.
Assist security management with training of Security employees and establish internal policies and procedures for the staff.
Oversee Security investigations of all types.
Perform the duties of a Security Officer as required.
Attend and participate in meetings, completing follow-up as assigned.
Perform work regularly and predictably.
Perform all other duties as assigned.