Security Supervisor

Makeready LLC•Houston, TX

About The Position

In a world where natural beauty meets big-city sensibilities, The Greenleigh invites sophisticated travelers and locals to escape to an urban oasis flavored by unexpected creativity. With a coveted location neighboring the charms of River Oaks, and the culture of Uptown's energy, The Greenleigh is the one place that truly celebrates, and elevates, the unexpected nature of Houston. At The Greenleigh, exceptional hospitality begins with creating an environment where guests and team members feel safe, welcome, and cared for. The Security Supervisor plays an important leadership role in maintaining a secure and professional environment across the property while supporting daily operations and guest experience. This role oversees security team members, monitors property safety procedures, and ensures that all safety protocols and emergency procedures are followed in accordance with Makeready standards.

Requirements

Prior experience in hotel security, hospitality security, or a related security field preferred
Previous supervisory or leadership experience preferred
Strong understanding of safety procedures and emergency response protocols
Excellent communication and problem-solving skills
Ability to remain calm and professional in high-pressure situations
Strong attention to detail and situational awareness
Professional and service-oriented demeanor

Responsibilities

Supervise daily activities of the security team and provide leadership and guidance during assigned shifts
Monitor the property to ensure the safety and security of guests, team members, and facilities
Respond promptly and professionally to security incidents, emergencies, and guest concerns
Conduct regular patrols of guest areas, back-of-house spaces, parking areas, and surrounding property ground
Prepare incident reports and maintain accurate documentation of security-related activities
Ensure compliance with all safety procedures, emergency protocols, and company policies
Assist with investigations related to safety or security incidents as needed
Support training and development of security team members
Coordinate with property leadership and local authorities when necessary
Maintain security equipment and systems including cameras, alarms, and access controls
Provide assistance to guests when needed while maintaining a welcoming and professional presence
Adhere to Makeready’s Guiding Principles
Perform additional duties and assignments as required