Security Supervisor | Full-Time

Snowbasin Resort•San Diego, CA

7d•$24 - $26•Onsite

About The Position

Great hospitality begins with a safe and welcoming environment. We're looking for a Security Supervisor who is passionate about protecting people, leading teams, and creating exceptional guest experiences. In this role, you'll lead our Security team in maintaining the safety and security of our guests, employees, visitors, and hotel property while delivering the professionalism, service, and care that define luxury hospitality. The Security Supervisor is responsible for supporting the daily operations of the Security Department while maintaining a safe, secure, and welcoming environment for guests, employees, visitors, and hotel property. This position supervises Security Agents, coordinates departmental activities, responds to incidents, and assists in implementing security, safety, and emergency preparedness programs. The Security Supervisor serves as a working leader by providing guidance, training, coaching, and operational support while ensuring compliance with hotel policies, safety regulations, and luxury hospitality service standards.

Requirements

High school diploma or equivalent required
Valid California Guard Card required or ability to obtain upon hire
Valid California Driver License with an acceptable driving record
Minimum two years of security, loss prevention, hospitality security, law enforcement, or related experience required
Strong knowledge of security operations, emergency response procedures, hotel safety regulations, and loss prevention practices
Demonstrated leadership, coaching, team development, and conflict resolution skills with the ability to professionally de-escalate difficult situations
Excellent communication, investigation, report writing, and problem-solving skills with the ability to remain calm and exercise sound judgment during emergencies
Basic computer proficiency, including Microsoft Office, email, scheduling, and security reporting systems
Ability to maintain confidentiality, work independently, and effectively lead a team
Flexibility to work days, evenings, overnight shifts, weekends, holidays, and occasional local travel as business needs require

Nice To Haves

college coursework in Criminal Justice, Hospitality, Business, or a related field preferred
CPR and First Aid certification preferred or ability to obtain
previous supervisory experience preferred
Luxury hotel or resort security experience strongly preferred
Forbes luxury hospitality experience preferred

Responsibilities

Supervise the daily operations of the Security Department and provide leadership to Security Agents during assigned shifts
Assign work, monitor performance, and provide coaching, training, and ongoing development to Security team members
Assist with recruiting, onboarding, scheduling, performance evaluations, corrective action, and employee development
Conduct routine patrols of guest floors, public areas, parking facilities, back-of-house areas, and hotel grounds
Respond promptly and professionally to guest concerns, emergencies, accidents, disturbances, and security incidents
Investigate incidents, accidents, and safety concerns while preparing accurate, detailed, and timely incident reports
Coordinate emergency response procedures, evacuations, medical incidents, fire alarms, and crisis situations
Develop and recommend improvements to security procedures, emergency response plans, and departmental processes
Coordinate with local law enforcement, emergency responders, and regulatory agencies as needed
Assist in developing and delivering training programs for hotel staff, including emergency procedures, fire safety, CPR, first aid awareness, and workplace safety
Monitor surveillance systems, alarm systems, access control systems, and security equipment to ensure operational readiness
Identify and report safety hazards, maintenance concerns, and potential security risks throughout the property
Maintain key control, lost and found procedures, and other departmental security programs
Assist in monitoring departmental payroll, expenses, scheduling, and operational resources
Maintain confidentiality regarding hotel operations, guests, employees, investigations, and security matters
Promote a culture of safety, accountability, teamwork, and exceptional guest service
Perform additional duties as assigned