Security Supervisor

Caesars Entertainment•Columbus, NE

40d

About The Position

KEY JOB FUNCTIONS : Provides superior service to guests by seeking out opportunities to be of service; maintaining highly visible patrols to ensure a safe gaming experience; by assuring quality support to other departments so that they may serve guests more effectively. Proactively maintains public order, enforcing safety rules, protecting property and assets, and investigating disturbances within the property. Assist the Security Manager in achieving and maintaining departmental goals on assigned shifts. Leads Security activities. Monitors activity regarding Iowa Gaming Commission regulations and company policies. Handles compliance matters related to Security Department. Monitors incident reports, ensures accurate and effective handling, and initiates the investigation process. Develops, implements, and maintains required internal and external reporting procedures. Monitors exclusion list and ensures effective enforcement where appropriate. Operates a motorized vehicle. Familiar with the operation of communications and camera equipment on property. Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations. Maintain strict confidentiality. Responsible for ensuring optimal operations and consistent high-quality standards in areas of responsibility during all business hours. Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high-quality service. Then, monitors results through inspection, evaluation, and analysis. Makes changes if necessary to achieve end result. Supervisory accountability for Team Members for day-to-day and long-term operations to include hiring, training and developing Team Members which includes coaching, mentoring, and appropriate performance management up to and including separation. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Presents oneself as a credit to the Company and encourages others to do the same. Performs all other related and compatible duties as assigned.

Requirements

High school diploma, GED, or comparable experience preferred
Previous experience in Security or law enforcement, prefer 3 years
Good oral and written communication skills including tact when dealing with difficult customers; must be fluent and literate in English
Ability to maintain extremely confidential information
General familiarity with investigative procedures
Valid driver's license
Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests, and vendors
Must be able to see and, also, remember the specific details of incidents and persons
Must be able to give court testimony when necessary and write detailed reports
Ability to compose clear, accurate, and concise reports
Must be able to listen and respond to visual and aural cues
Physically mobile with reasonable accommodations including the ability to lift up to 75 lbs., and the ability to push, pull, reach, bend, twist, stoop, and stack
Must be able to run on level surfaces, as well as, up and down stairs
Ability to stand for extended periods of time
Strong leadership, supervisory and interpersonal skills
Effective communication (written and verbal)

Responsibilities

Provides superior service to guests
Maintains highly visible patrols to ensure a safe gaming experience
Assures quality support to other departments
Proactively maintains public order
Enforces safety rules
Protects property and assets
Investigates disturbances within the property
Assists the Security Manager in achieving and maintaining departmental goals on assigned shifts
Leads Security activities
Monitors activity regarding Iowa Gaming Commission regulations and company policies
Handles compliance matters related to Security Department
Monitors incident reports, ensures accurate and effective handling, and initiates the investigation process
Develops, implements, and maintains required internal and external reporting procedures
Monitors exclusion list and ensures effective enforcement where appropriate
Operates a motorized vehicle
Familiar with the operation of communications and camera equipment on property
Identifies and quickly responds to potential problems and conflicts
Defends self and others in combative situations
Maintains strict confidentiality
Ensures optimal operations and consistent high-quality standards in areas of responsibility during all business hours
Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high-quality service
Monitors results through inspection, evaluation, and analysis
Makes changes if necessary to achieve end result
Supervisory accountability for Team Members for day-to-day and long-term operations to include hiring, training and developing Team Members which includes coaching, mentoring, and appropriate performance management up to and including separation
Adheres to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same
Presents oneself as a credit to the Company and encourages others to do the same
Performs all other related and compatible duties as assigned