D101 - Security Supervisor

River Edge•Macon, GA

35d•Hybrid

About The Position

The Security Supervisor is responsible for the day-to-day supervision, leadership, and operational management of the River Edge Security Department. This position oversees a team of approximately ten (10) or more Security Officers assigned throughout the River Edge footprint, including administrative offices, outpatient clinics, residential programs, crisis facilities, and 24/7 operations. The Security Supervisor ensures a safe, secure, and welcoming environment for staff, clients, visitors, and property by implementing effective security practices, maintaining appropriate staffing levels, supervising personnel, and responding to security-related incidents. The Supervisor serves as a leader and role model by promoting professionalism, accountability, and exceptional customer service.

Requirements

High school diploma or GED required.
Minimum of five (5) years of progressively responsible experience in security, law enforcement, military, or public safety.
Minimum of two (2) years of supervisory or leadership experience.
Valid driver's license with an acceptable driving record.
Current CPR and First Aid certification (or ability to obtain within required timeframe).
CPI (Crisis Prevention Institute) or (ability to obtain within required timeframe).
Ability to walk, stand, and patrol facilities for extended periods.
Ability to lift up to 50 pounds.
Ability to safely restrain or assist during behavioral emergencies using approved techniques.
Ability to climb stairs, bend, stoop, and respond rapidly during emergencies.
Ability to work indoors and outdoors in varying weather conditions.

Nice To Haves

Associate's or Bachelor's degree in Criminal Justice, Public Safety, Emergency Management, or a related field preferred.
Experience working in healthcare, behavioral health, hospital, or human services environments preferred.
Knowledge of behavioral health environments and trauma-informed approaches preferred.

Responsibilities

Supervise, mentor, and evaluate the performance of ten (10) or more Security Officers assigned across the River Edge footprint.
Provide daily direction, coaching, and leadership to ensure high-quality security services.
Conduct performance evaluations and recommend promotions, disciplinary actions, and corrective measures.
Recruit, interview, hire, onboard, train, discipline, and terminate security personnel in accordance with River Edge policies and applicable employment laws.
Ensure staff maintain required certifications, licenses, and mandatory training.
Develop, implement, and maintain the master security schedule for all River Edge locations.
Ensure continuous security coverage for all facilities, including evenings, weekends, holidays, and all 24/7 operations.
Coordinate shift assignments, overtime, on-call coverage, and emergency staffing to maintain uninterrupted operations.
Monitor attendance and approve leave requests while maintaining adequate staffing levels.
Oversee daily security operations throughout the entire River Edge footprint.
Conduct routine inspections and patrols of facilities to identify and mitigate safety and security risks.
Ensure compliance with organizational policies, regulatory requirements, and industry best practices.
Respond to emergencies including behavioral health crises, disturbances, fire alarms, medical emergencies, and security incidents.
Coordinate security responses with law enforcement, fire departments, EMS, and other emergency responders when necessary.
Investigate incidents involving staff, clients, visitors, or property and prepare detailed reports.
Review security reports, surveillance footage, and incident documentation to identify trends and implement corrective actions.
Foster a safe, respectful, and therapeutic environment for clients receiving behavioral health services.
Support crisis intervention efforts while utilizing de-escalation techniques whenever possible.
Ensure the protection of employees, visitors, contractors, and agency assets.
Promote compliance with workplace violence prevention and emergency preparedness initiatives.
Occasionally transport or escort clients to medical appointments, hospitals, court proceedings, treatment facilities, or other approved destinations as operational needs require.
Ensure all transports are conducted safely, professionally, and in accordance with agency policies and procedures.
Assist with protective escorts for staff, visitors, or clients when necessary.
Maintain accurate records of incidents, staffing, investigations, inspections, and training.
Assist in developing and updating security policies, procedures, and emergency response plans.
Prepare reports and recommendations for leadership regarding security operations and staffing needs.
Participate in organizational committees and safety initiatives.