Security Supervisor

AccorHotel•Miami Beach, FL

35d

About The Position

JOB OVERVIEW: Under the general direction of the Director of Security and Assistant Director of Security, the Security Supervisor is responsible for leading and overseeing the daily activities of the Security Officers to ensure the safety and protection of all guests, employees, and property. The Security Supervisor ensures that security protocols are consistently followed, incidents are effectively managed, and a professional and visible security presence is maintained. This hands-on role requires active engagement in property patrols, incident response, and training, while also fostering a culture of safety, accountability, vigilance, and outstanding guest service.

Requirements

High School Diploma or equivalent required; additional training in security, law enforcement, or emergency management preferred.
Minimum 5 years of experience in security, with at least 2 years in a supervisory or team lead role, ideally within a hospitality, resort, or large public facility environment.
Solid knowledge of security operations, patrol procedures, emergency response, surveillance systems, and incident investigation.
Familiarity with local, state, and federal safety laws, including OSHA standards, fire codes, and public safety regulations.
Proven ability to lead, train, and motivate a team of Security Officers while maintaining operational discipline and performance standards.
Strong observational and situational awareness skills; able to identify and respond to suspicious activity or safety risks quickly and appropriately.
Skilled in writing clear, detailed incident and shift reports; strong verbal communication for relaying information to guests, employees, and emergency services.
Demonstrated ability to remain calm, composed, and decisive during high-stress or emergency situations.
Proficient in using security technologies, including CCTV, access control, alarm systems, and two-way radios.
CPR, AED, and First Aid certification required
Must be physically capable of standing or walking for extended periods, climbing stairs, and lifting or pushing items over 20 lbs as needed.
Professional appearance and adherence to department uniform standards required at all times.
Ability to work varied shifts, including nights, weekends, and holidays, based on operational needs.
All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

Responsibilities

Supervise and coordinate the daily duties and deployment of Security Officers across the property.
Monitor and enforce compliance with all security procedures, policies, and company standards.
Assist in responding to and managing incidents, emergencies, and guest/employee concerns; ensure accurate and timely reporting of all such events.
Conduct regular patrols of interior and exterior areas of the property to identify and address potential security or safety issues.
Act as a first point of escalation for Security Officers in the absence of the Assistant Director or Director.
Provide on-the-job training, coaching, and performance feedback to Security Officers.
Ensure all security equipment (radios, surveillance systems, access controls, etc.) is functioning properly and report any issues to management.
Collaborate with hotel departments to ensure events, VIP visits, and guest experiences are safe and well-managed.
Prepare detailed shift reports and summaries for leadership review.
Ensure security logs, incident reports, and daily checklists are completed accurately.
Maintain high visibility and approachability to both staff and guests, reinforcing a safe and service-focused environment.
Support investigations of guest or employee incidents and help gather statements and evidence as needed.
Assist in maintaining compliance with local, state, and federal safety regulations and standards.
We recognize we are in the hospitality industry and that may require us to provide lateral service.
We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.