Security Supervisor

ASM Global•Ontario, CA

4d•$23

About The Position

Responsible for overseeing the safety and security of Toyota-Arena, Stage Red Theater (Fontana), ONT-Field and Ontario Convention Centers (OCC) patrons, employees, and assets.

Requirements

California Issued Guard Card
A minimum education level of High School Diploma or equivalency
2-4 years of Supervisory level experience (preferred)
Ability to effectively perform in crises and work under pressure without loss of composure
Ability to memorize, recollect and quickly retrieve relevant information
Willingness to accept additional responsibility and assignments
Ability to maintain good work relationships with all employees & management staff
Ability to interact effectively & calmly with angry or emotional guests, etc.. during intensely aggravated situations
Ability to represent the Security Dept. and the Venue’s in an exemplary manner
Minimum education of high school diploma or its equivalency
Must be able to work in a fast paced environment
Understand the rule of law and relevant penal codes
Ability to represent the Security Dept. in an exemplary manner
Ability to maintain good business relations with all the employees & managers in all depts.
Ability to effectively perform in crises and work under pressure without loss of composure
Ability to maintain patron, employee and company confidentiality
Ability to acquire a California Guard Card at your own expense. This is required before an Officer can work and be scheduled.
Ability to stand on hard surfaces and walk for long periods of time
Ability to climb up and down stairs throughout the shift
Ability to work in changing temperatures, inside the arena and outdoors
Available 80% of events (Arena which may include HOLIDAYS) a month which can include 4 days a week, including Friday and All-day Saturdays and Sundays.
Report to work no later than 5:00PM during the week working until the end of each shift, possibly 11:00PM-12:00AM
Applicants must be available to work evenings and weekends, as well as some Holidays.
This is an event related position. Schedules will vary based on the needs of the venue.
Must be flexible.

Nice To Haves

0 - 2+ years in a sports and entertainment venue preferred

Responsibilities

Supervise the venue’s security positions during designated shift(s)
Update briefing/post materials for officers in a timely manner
Investigate incidents and prepare accurate, detailed incident reports for both daily operations and event‑related situations.
Conduct informative shift briefings with incoming/outgoing Officers & Supervisors
Ensure all posts are safe, in order & clean
Have full knowledge of the venue’s layout and Security Systems
Conduct periodic post checks & correct performance issues
Train staff in basic guest service & security skills and be capable of performing duties at all posts
Provide leadership & guidance to staff.
Serve as mentor/coach to Security Team
Exhibit leadership qualities, motivate staff and lead by example
Conduct and investigate venue security requests
Resolve escalated issues, provide appropriate warnings and complete ejections if necessary
Have full knowledge of the venue’s emergency procedures
Ensure staff enforcement & guest compliance of venue’s Event Policies at all times
Provide direction to security staff and ensure event requirements are met
Know and uphold the Security Dept's Prime Directives, most importantly our mission to take reasonable steps to protect the safety & security of our venue's guests, employees and assets with respect towards everyone's dignity and legal rights
Work closely with Security Director and Manager(s)