Security Supervisor

Four Seasons • Naples, FL

8d

About The Position

The Security Supervisor is responsible for the day-to-day security force of the resort to ensure the safety and security of all guests, employees and property. The role includes risk, loss management of the property, supporting workplace safety, life/fire safety systems, and preventing situations that could jeopardize the safety and operation of the hotel. The ideal candidate must have strong communication and problem-solving skills.

Requirements

• High school education or equivalent experience .
• Average reading, writing, and oral proficiency in the English language.
• Proficient in all Microsoft programs to include but not limited to: PowerPoint, Word, Excel, Outlook.
• Walk long distances during patrolling and stand for long periods of time with a protective post.

Nice To Haves

• 2 year s of experience in law enforcement or security work preferred but not required .

Responsibilities

• Assist the Director of Security with responsibility to ensure the protection of guests, patrons and associates: their property, hotel property, building and grounds. Enforce hotel rules, regulations, and policies as well as the department's rules, policies and standards .
• Supervise the day-to-day security force of the property to ensure the safety and security of all guests, personnel and property . Oversee the security office, phone monitoring, CCTV monitoring, vendor/solicitor/visitor access, Salto key control, manage lost and found process, assign master keys and radio/phone to coworkers.
• Promote safety, awareness and enforcement throughout the hotel to reduce accidents and loss by providing training as required . Initiate and assist with Worker's Compensation reports.
• Assist with control of loading dock to facilitate a respectful and pleasant working environment.
• Provide basic security services, guest and function room lock problems, guestroom safe malfunctions, and guest room doors. Patrol building noting and correcting safety, security and fire hazards.
• Write comprehensive and accurate incident reports and conducts thorough investigations. Maintain report records, assist and follow up on investigations, and approve reports and logs.
• Assist in directing security personnel in all aspects of security policy and procedures.
• Respond to all emergency calls including Emergency Response Team calls. Will assist base building when needed. Display complete knowledge of the Fire/Life system and all support systems, their functions and emergency response procedures.
• Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful and complicated issues, etc. Provide First Aid and CPR. Maintain certification for CPR and First Aid given by the hotel.
• Assist the security manager/director in conducting fire life safety, OSHA required training, TIPS, BBP, Haz-Com, and other safety training.
• Review all materials concerning daily hotel events to provide accurate information as needed.
• Conduct VIP escorts in a professional and courteous manner.
• Be responsible for additional Security duties in the absence of the Director of Security/Security manager.
• Remain calm during challenging situations.
• Confident presentation skills and/or training sessions for employees or property leadership.
• Strong communication and interpersonal skills that is friendly and helpful in disposition.
• Must possess creative problem-solving skills.
• Creates motivating work environment.
• High attention to detail.
• Remain calm under pressure while working in a fast-paced environment.
• Consideration, patience and a desire to help fellow associates.
• An excellent service attitude and willingness to go out of the way to accommodate guests and exceed their expectations.
• Responsive to constructive feedback from any member of the leadership team.
• Further duties not currently listed in this outline may be added at the manager's discretion.

Benefits

• Lucrative salary!
• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days !
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel stays around the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED