Security Supervisor

Arizona Charlie’s Decatur and Boulder•Decatur, IL

9d•Onsite

About The Position

As a Security Supervisor, you serve as a key leader in maintaining the safety and integrity of our property, guests, and team members. You are responsible for implementing approved security procedures while leading, training, scheduling, and evaluating your team of Security Officers. Your leadership ensures that daily operations run smoothly and that all safety protocols are consistently enforced. By supervising and coordinating activities on your assigned shift, you uphold the highest standards of protection, professionalism, and guest service-helping to maintain a safe, secure, and welcoming environment for everyone on property.

Requirements

2 years of law enforcement, military, EMT, or related experience; includes leadership or progressive responsibility in security or protective services
Ability to lead and guide team members in a fast-paced or customer-facing environment
Strong interpersonal and communication skills to support training, feedback, and conflict resolution
Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities
Flexible and adaptable to changing operational needs and shift schedules
Committed to upholding a safe, respectful, and inclusive work environment
Basic understanding of department KPIs, labor management, or guest service standards
Ability to access and input information using a moderately complex computer system
Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams
At least 21 years of age
High School Diploma or equivalent required
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Alcohol Awareness Card (if required by jurisdiction)
Nevada Gaming Registration
Drivers License
10 Year DMV History Report
Concealed Carry Weapon Permit

Nice To Haves

Familiarity with incident reporting software programs preferred

Responsibilities

Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
Patrol casino and hotel premises to ensure the safety of guests, team members, and assets
Guard all transfers of money and tokens on the casino floor including chip fills and credits
Escort armored car personnel around the property and secure high-risk operational areas
Respond to guest and team member incidents, including injuries, illnesses, or reports of suspicious activity
Preserve scenes of criminal activity for investigation by law enforcement or internal teams
Complete detailed and timely incident and patrol reports
Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting
Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
Perform other duties as assigned.