Security Supervisor / Officer in Charge (Unarmed) - Philadelphia, PA

OPS Security Group • Philadelphia, PA

1d • Onsite

About The Position

The Security Supervisor / Officer in Charge (Unarmed) leads an onsite security team and is responsible for providing high-quality customer service while helping ensure the safety and security of the team, patrons, and vendors. The supervisor oversees a team of 4–5, sets standards for professionalism and appearance, and balances leadership, adaptability, accountability, and operational responsibilities.

The role includes developing and maintaining staffing schedules, handling coverage needs and call-outs, reviewing timecards, auditing reports, training new team members, and guiding the team through incidents and emergencies. The supervisor also serves as the primary point of contact for team conflict resolution and may need to work extended hours on short notice or respond to situations outside regular hours.

Requirements

• At least 2 years of supervisory experience in security, law enforcement, military, or related customer service operations.
• Strong verbal and written communication skills.
• Ability to work professionally with onsite client personnel and leadership.
• Valid driver’s license and a vehicle.

Responsibilities

• Oversee and supervise a team of 4–5 security staff.
• Promote excellence, professionalism, open communication, and a positive working environment within the team.
• Lead by example and demonstrate a strong work ethic and dedication.
• Conduct performance evaluations and provide constructive feedback.
• Conduct on-the-job training for new hires assigned to the location.
• Audit daily logs and reports for accuracy and forward important items to the Manager for follow-up.
• Develop and implement security practices suited to the site.
• Lead the team in responding to critical incidents and emergencies.
• Maintain location schedules in Curo Shift and ensure open shifts are filled when team members request PTO or sick leave.
• Find replacements for emergency call-outs occurring Monday through Friday and fill site call-outs, working with SOC when needed.
• Review, correct, and approve team members’ timecards for payroll processing.
• Create efficient staffing schedules that account for peak hours, special events, and seasonal variations; adjust staffing and personal schedules as operational needs change.
• Serve as the primary point of contact for team conflict resolution, mediate disputes, and address security-related issues promptly and professionally.
• Respond flexibly to changing security needs, including extended hours on short notice and off-hours situations.
• Report for duty in the required company uniform and maintain a professional appearance; set standards for the appearance, bearing, and conduct of assigned personnel.

Benefits

• Three medical plan choices for full medical coverage.
• Optional Health Savings Account.
• Vision coverage.
• Dental coverage.
• 401(k) with employer matching: dollar-for-dollar match from 1–3% and 50% employer match on 4–5%.
• Paid parental leave (4 weeks).
• Earned Sick and Safe Leave accrued at 1 hour for every 30 hours worked.
• Paid training.
• Defined vertical mobility and promotion opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed