Security Specialist

Poudre Libraries•Fort Collins, CO

11d•$23 - $28•Onsite

About The Position

Working at the Poudre Libraries is about being part of a dynamic organization that is transforming the community and having fun along the way. You’ll be instrumental in helping our library customers connect to the ideas, information, and resources that spark their curiosity and support lifelong learning. More than 1 million people come through our doors each year and tens of thousands more access important library services online and through our outreach efforts, making the Library District – and its staff – an indispensable public resource. Come check us out! As the Security Specialist, you will support the Library’s mission by ensuring the safety of customers and staff as well as compliance with the District’s policies, procedures, rules, and regulations. Your role will be supervised by the Security Supervisor and will take daily direction from the Library Branch Manager.

Requirements

Must possess excellent customer service experience and skills, including deescalating difficult patrons and navigating occasional volatile situations.
Must possess excellent communication skills; ability to communicate effectively and appropriately with a diverse population, co-workers, and supervisor.
Work shifts vary and occur during all library operating hours, including a combination of mornings, afternoons, evenings, weekdays, and weekends (both Saturdays and Sundays). Ability to work during all library operating hours is required.
Knowledge of the Poudre Library District’s policies and procedures and ability to follow them.
Knowledge of standard security practices and procedures.
Knowledge of basic first aid and proper use of an AED.
Ability to use and operate computer software, including MS Office, email, security camera, and patron incident tracking.
Ability to remain calm and exercise sound judgement when making quick decisions in emergency situations.
Ability to work independently and effectively organize daily work under general supervision.
Ability to work as part of a team.
Ability to read, analyze, and interpret policies, procedures, or governmental regulations.
High school diploma or equivalent (e.g. GED) is required.
Must be at least 21 years of age by employment start date.
Possession of a valid driver’s license is required.
CPR
AED
Narcan Training
Ability to read, speak, and communicate in English fluently is required.

Nice To Haves

Two years of related experience is desirable.
Conversational ability in Spanish or other languages is desirable.

Responsibilities

Creates a welcoming environment for all customers and staff that fosters equity, diversity, and inclusion by seeking to understand, respect, and value individual differences.
Demonstrates tactful and conscientious service to people of all ages, races, abilities, cultures, and genders.
Greets Library and Library Park users with courtesy and respect.
Responds to directional inquiries and refers library service questions to appropriate staff.
Conducts routine patrols during hours of operation including inside the library, perimeter of the buildings, and throughout Library Park and Webster House Administration Center.
Helps manage incidents in the library and park that do not require police assistance.
Assists with opening and closing, making sure the building is cleared and secured.
Enforces customer and staff compliance with general safety and security policies and procedures; responsible for in-depth knowledge and implementation of the DERP (Disaster and Emergency Response Plan).
Responds to and investigates disturbances on library property; escorts customers who are not following policies and procedures out of the library.
Writes clear and detailed incident reports.
Maintains customer and staff confidentiality within local, state, and federal requirements.
Maintains current safety training and certification, including but not limited to: CPR, AED, Narcan training, etc.
Stays current on Poudre Libraries policies, processes, procedures, events, and technologies required to perform work duties.
Performs other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.