Full Time - Lowe's Security Specialist - Day

Lowe's Companies, Inc.•Jacksonville, FL

12d•Onsite

About The Position

The Security Specialist provides a visible and proactive security presence throughout the location to deter loitering, vandalism, and other security concerns. This role involves performing regular audits on physical security and product protection, conducting patrols of the interior and exterior store premises, and de-escalating situations involving customers and associates. The specialist responds promptly to incidents, collaborates with store leadership, and reports suspicious behavior or security breaches. They utilize case management and video management systems for reporting and investigations, review physical security reports, and may conduct external theft apprehensions and interviews. The role also includes attending safety meetings and providing excellent customer service.

Requirements

High school diploma or GED
High School or GED or equivalent years of experience in lieu of education requirement, if applicable
1 year retail, security, first-responder, or military experience (or related field)
State-issued driver's license

Nice To Haves

Bachelor’s degree
Bachelor’s Degree - Criminal Justice, Safety, or related security field
2 years’ big-box retail, security, or military experience
2 years’ experience with detailed incident report-writing
2 years’ experience in using physical security systems (CCTV, EAS, etc.)
State-issued Security Guard License
First-Aid Certification
De-Escalation/Crisis Intervention

Responsibilities

Provide a visible and proactive security presence throughout the location to deter loitering, vandalism, and other security concerns.
Perform regular audits on physical security and product protection to ensure proper execution using hand-held mobile device.
Conduct regular patrols of the interior and exterior store premises to identify potential security concerns both on foot and by using a company-owned vehicle.
De-escalate situations involving both customers and associates using professional techniques.
Respond promptly and appropriately to incidents, accidents, and emergencies, such as medical situations or fire alarms.
Collaborate with store leadership and associates to enforce policies and procedures.
Escort associates or customers to their vehicles upon request.
Report any suspicious behavior, safety hazards, or security breaches to the appropriate authorities or management.
Utilize case management system to complete detailed incident reports, including accurate descriptions of events, individuals involved, and actions taken.
Utilize video management system to detect and prevent unauthorized activities and complete post-incident investigations.
Review weekly physical security related reports and respond appropriately.
On occasion, conduct external theft apprehensions which are in accordance with company policies and procedures, and according to local, state and federal laws.
Conducts interviews in accordance with local laws and company policy on customers and vendors suspected of theft, reports suspected fraud to AP Management and Investigations team as needed.
Attend monthly Safety Team meetings to stay informed about updates, concerns, and procedural changes.
Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
Helps ensure associates have the tools and resources needed to provide exceptional SMART customer service.
Prepares, completes, and maintains all case reports related to associate recoveries, Asset Protection apprehensions and Known Theft cases.
Records and completes prescribed tasks in Case Management System
Participates in court hearings, if applicable.
Updates case files and maintains relationships with local Law Enforcement
Validates physical security of the building, per company policy/procedure, throughout the day (Gates, Keys etc).