Security Site Supervisor

Titan Security Group•Middletown, NJ

4d•Onsite

About The Position

Titan Security is seeking a Security Site Supervisor to oversee operations at an assigned client site. This role involves managing a team of security officers, ensuring high-quality security services, handling escalated issues, and contributing to a positive work environment. Titan Security is a nationally recognized Top Workplace, dedicated to building personalized security solutions and fostering career growth for its employees. Our core values of being Unified, Transparent, Innovative, Committed, and Accountable drive our commitment to unparalleled service.

Requirements

High School diploma or general education degree (GED).
3 years prior satisfactory employment as a security officer or directly related experience.
Must be at least 18 years of age.
Valid Security License if required by state.
Driver’s license as applicable.
Ability to read, write, speak, and understand English.
Ability to pass pre-employment drug screen and criminal background check.
Must maintain a working telephone number.

Nice To Haves

Bi-lingual skills are considered a plus.

Responsibilities

Supervise operations of an assigned Client site on assigned shift.
Report directly to Titan Management.
Manage a team of 5-6 security officers/supervisors, including scheduling, payroll, training, coaching, development, and support.
Ensure the Client Site is provided with high-quality security services to protect people and property.
Handle all escalated security issues or emergency situations appropriately.
Develop staff in both technical and professional skills through performance management (coaching, recognition, etc.).
Provide a great work environment by treating staff with respect.
Assist in the coordination and/or conduct site-specific “on the job training”, client–specific training and annual refresher training for staff by adhering to Titan’s training standards.
Reconcile logs, shift responsibilities and patrols; review incident reports prior to submitting to Site Supervisor and/or Director and coordinate preliminary investigations.
Develop/maintain operational procedures and post orders that are always available for emergency reference by staff.
Train and qualify to work assigned post, understanding specific and general post instructions.
Maintain practical knowledge of all additional and emergency post instructions called for by the client.
Maintain access control procedures set by building management.
Effectively utilize access control systems, visitor management systems and CCTV systems as needed.
Identify all tenants and/or visitors upon arrival and ensure visitors and vendors are properly signed in.
Observe departing personnel to guard against theft of tenant or building property.
Monitor security cameras within the facility.
Respond to incidents including property emergencies.
Conduct general patrols of the entire property during various hours, including numerous flights of stairs and frequent patrols of the exterior in any weather conditions.
Assist tenants and visitors with directions and general business information.
Clearly and accurately record data such as property damage, unusual occurrences, and malfunctioning of equipment, to building and Titan management.
Maintain clear, accurate logs pertaining to people or property including packages.
Provide excellent Customer Service to all parties encountered while on duty.
Perform other duties as assigned.