Security Shift Supervisor

Aegis Protective Services Careers•Cincinnati, OH

8d•Onsite

About The Position

Aegis Protective Services is seeking a professional and reliable Command Center/Shift Lead to support operations at Queen City Square (QCS)—a high-profile, multi-building site serving financial institutions, law firms, and corporate tenants. This role involves a combination of customer service, security monitoring, and physical patrol duties in a fast-paced, high-visibility environment. Officers rotate between multiple posts and play a critical role in maintaining safety, managing access, and supporting client operations. QCS includes: Great American Tower (42+ floors), 303 Building (17+ floors), and an 11-story parking garage (approx. 1 million sq. ft.). Officers rotate across posts including: Lobby desks, Rover patrols, and Dock operations.

Requirements

Strong customer service skills (required)
High school diploma or GED (required)
Excellent Verbal and Written Communication
Security supervisory or command center experience (required)
Basic computer proficiency (Excel, Outlook, and security systems)
Ability to multi-task and remain professional under pressure
High level of reliability and punctuality
Must be available for weekends and holidays
May be required to stay beyond scheduled shift (up to 4 additional hours)
May include weekend or holiday shifts
Must maintain a professional appearance
Natural hair colors only
No extreme hairstyles (e.g., mohawks)
No visible tattoos on face, neck, or hands
Black uniform footwear required
Neatly groomed facial hair permitted
All candidates must be willing to submit to a background check.
Any offer of employment is contingent upon the successful completion of a full background check and successful passing of a drug screen.
Applicants for all Aegis Protective Services positions are eligible to work in the U.S. without the need for current or future sponsorship.

Responsibilities

Provide front desk/lobby security for tenants and visitors
Manage visitor check-in and badge issuance
Monitor and log delivery personnel, contractors, and dock traffic
Conduct foot patrols across the site (including garage and building interiors)
Provide escort services for contractors and visitors as needed
Respond to medical emergencies, fire alarms, and security incidents
Support client service requests and contractor oversight
Observe and Report: Monitor and patrol assigned areas to ensure the safety and security of the premises, conducting regular inspections to identify and deter potential security risks, illegal activity, or breaches.
Operate and monitor surveillance equipment to ensure the security of the premises.
Maintain clear and effective communication with site and Company staff regarding security matters.
Complete detailed incident reports and maintain accurate records of security-related activities.
Respond promptly to alarms and incidents and take appropriate action.
Provide excellent service by assisting visitors and employees with inquiries and concerns.
Manage conflicts and disturbances in a calm and professional manner.
Work together with law enforcement agencies as needed.
Participate in ongoing training and professional development related to security functions and processes.
Any other tasks assigned by management