Security Shift Supervisor - Office High Rise - Chicago

Titan Security Group•Chicago, IL

9d•Onsite

About The Position

Titan Security is seeking a Security Shift Supervisor for an office high-rise in Chicago. Titan Security is dedicated to serving clients and building careers, offering personalized security solutions and a culture of excellence. Named a nationally recognized Top Workplace, Titan provides opportunities for learning, growth, and success through core values of being Unified, Transparent, Innovative, Committed, and Accountable. This role offers a meaningful career where you can make a difference.

Requirements

At least 2 years of continuous supervisory experience.
High School diploma or general education degree (GED).
3 years prior satisfactory employment as a security officer or directly related experience.
Must be at least 18 years of age.
Valid Security License if required by state.
Driver's license as applicable.
Ability to read, write, speak, and understand English.
Ability to pass pre-employment drug screen and criminal background check.
Must maintain a working telephone number.

Nice To Haves

Bi-lingual

Responsibilities

Supervise operations of an assigned Client site on assigned shift.
Report directly to Site Supervisor/Director and/or Marksman / Titan Management.
Manage a team of security officers, including scheduling, payroll, training, coaching, development, and support.
Ensure high-quality security services to protect people and property.
Handle escalated security issues or emergency situations appropriately.
Develop staff in technical and professional skills through performance management.
Provide a great work environment by treating staff with respect.
Coordinate and/or conduct site-specific training, client-specific training, and annual refresher training.
Reconcile logs, shift responsibilities, and patrols; review incident reports and coordinate preliminary investigations.
Develop and maintain operational procedures and post orders.
Train and qualify to work assigned post, understanding specific and general post instructions.
Maintain access control procedures set by building management.
Utilize access control systems, visitor management systems, and CCTV systems.
Identify tenants and visitors upon arrival.
Ensure visitors and vendors are properly signed in.
Observe departing personnel to guard against theft.
Monitor security cameras.
Respond to incidents including property emergencies.
Conduct general patrols of the property, including interior and exterior, in various weather conditions.
Stand/sit/walk for extended periods of time.
Assist tenants and visitors with directions and general business information.
Record data such as property damage, unusual occurrences, and equipment malfunctions.
Maintain clear, accurate logs pertaining to people or property.
Provide excellent Customer Service.
Perform other duties as assigned.