Security Shift Supervisor

Titan Security Group • Chicago, IL

3d • Onsite

About The Position

Titan Security is seeking an operational, guest-focused Security Shift Supervisor to manage evening shift operations for an iconic 400,000+ sq. ft. museum and educational campus on Chicago’s lakefront. This role leads on-duty security officers, oversees evening visitor operations, closing procedures, and event safety, and maintains high security and customer service standards across a high-profile public institution. Titan Security is dedicated to building personalized security solutions and offers opportunities for learning, growth, and success, with a culture of excellence and the ability to make a difference.

Requirements

• Must be at least 21 years of age.
• High School diploma or GED.
• Minimum 3 years of prior satisfactory employment as a security officer or in a directly related role.
• Valid Permanent Employee Registration Card (PERC).
• Must pass a pre-employment drug screen and criminal background check.
• Excellent English written and verbal communication skills.
• Proficient in access control technology, visitor software, and CCTV operations.
• Ability to stand, sit, and walk for extended periods.
• Ability to perform indoor/outdoor foot patrols in varying weather conditions.
• Ability to climb flights of stairs.
• Ability to lift, push, or pull at least 50 lbs.

Nice To Haves

• Cultural institution, venue, or high-traffic public space experience strongly preferred.
• Bilingual is a plus.
• Valid driver’s license if applicable.

Responsibilities

• Lead, direct, and motivate evening-shift security officers to ensure adherence to company policies, post orders, and safety guidelines.
• Conduct daily shift briefings (roll calls), assign patrol routes across exhibit halls and campus grounds, verify attendance, and adjust shift coverage as needed.
• Deliver site-specific "on-the-job" and annual refresher training on emergency protocols, technology systems, and customer service standards.
• Perform random site checks to ensure officers are actively patrolling, wearing proper uniforms, and fully equipped.
• Foster a respectful work environment through performance management, coaching, and staff recognition.
• Oversee daily public closing routines, exhibit sweeps, and secure lockdown procedures across the main facility and parking structures.
• Maintain access control and visitor management procedures established by museum management.
• Effectively utilize access control software, visitor/vendor logs, and CCTV monitoring systems during peak evening hours and after-hours events.
• Monitor departing staff, contractors, and event guests to guard against theft or damage to property and exhibits.
• Manage security coverage for evening private functions, special exhibit viewings, and after-hours public programs.
• Conduct general foot patrols across interior galleries, multi-story stairwells, and outdoor campus grounds in all weather conditions.
• Serve as an initial point of response for property emergencies, medical calls, escalated security events, and safety hazards.
• Accurately record and log data regarding incidents, property/exhibit damage, equipment issues, and visitor/package tracking for leadership.
• Provide exceptional customer service by assisting museum guests, staff, and event partners with helpful, professional communication.

Benefits

• Competitive Pay: $24.00 per hour
• On-Site Parking Perks: Free, secure indoor parking
• Generous Paid Time Off: Accrued paid time off (PTO) and paid holiday coverage.
• Comprehensive Healthcare Coverage: Medical and Dental insurance plans.
• Professional Development & Training: Regular, skills-enhancing training programs.
• Career Advancement Opportunities: Clear pathways for professional growth, leadership development, and promotion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED