Security Shift Supervisor

Securitas Security Services•Lansdale, PA

About The Position

The Security Shift Supervisor oversees Security Officers, Lead Officers, and other company personnel assigned to one or more client-site posts. The supervisor ensures post orders are followed, rounds are completed, reports are filed, and appropriate authorities and clients are notified during emergencies. The role includes coaching, disciplining, and training employees; reviewing assignment details; helping submit payroll and personnel information; and coordinating adequate post coverage with company management or designated representatives. The supervisor prepares and submits required reports, inspects posts, meets with subordinates to clarify tasks and responsibilities, and meets with client representatives to confirm security requirements are being met and to provide quality customer service. Supervisory duties may include interviewing, orienting, training, assigning and directing work, appraising performance, rewarding or disciplining employees, resolving complaints, and making hiring or termination recommendations. The supervisor may also perform Security Officer duties in accordance with post orders and company policy. The position requires a minimum of three years of security leadership experience. The posting also specifies a high school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the job, as determined by the company. A minimum of two years of retail experience is preferred. Work may involve overtime without advance notice, regular vehicle use, and exposure to stressful situations, inclement weather, or conditions requiring protective gear, depending on the assignment.

Requirements

Minimum of three years of security leadership experience.
High school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions, as determined by the company.
May be required to hold and maintain applicable state, county, and municipal Security Officer licenses.
Knowledge of security operations, especially patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual or pressured circumstances.
Courteous telephone manner and ability to adapt to different sites and changing post procedures.
Ability to write routine correspondence, logs, and reports; good organizational skills.
Strong customer-service and results orientation.
Strong interpersonal skills and ability to interact effectively with clients across social levels and diverse cultures.
Must meet company standards for background and reference checks, controlled-substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
Ability to handle multiple tasks concurrently and use a keyboard, basic computer functions, and operating controls.
Ability to see, hear, speak, and write clearly to communicate, observe and report incidents, and direct others.
Ability to perform frequent sitting, standing, and walking, potentially for long periods, and to climb stairs and walk on inclines or uneven terrain.
Ability to occasionally reach, stoop, kneel, crouch, and crawl; frequently lift or move up to 10 pounds and occasionally up to 25 pounds.
Close and distance vision and ability to adjust focus.
Ability to use a vehicle regularly for job duties.
May need to perform stressful physical activity, work in inclement weather, use protective gear, and handle sensitive or confidential information, depending on assignment.

Nice To Haves

Minimum of two years of retail experience preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other personnel assigned to client-site posts.
Ensure post orders are followed, established rounds are completed, and required reports are filed.
Notify appropriate authorities and the client during emergency situations.
Coach and discipline personnel as appropriate, consult company management when needed, and document coaching and disciplinary actions.
Train Security Officers and other personnel, and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information to the company.
Coordinate with company management or designated representatives to ensure adequate coverage of all posts and positions.
Prepare, file, and submit required reports.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives to confirm security requirements are being met and provide customer service.
Carry out applicable supervisory duties, which may include interviewing, orienting and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; resolving complaints; and making hiring or termination recommendations.
May perform Security Officer duties in accordance with post orders and company policy.