Security Shift Supervisor - Office High Rise - Chicago

Titan Security Group•Chicago, IL

6d•Onsite

About The Position

Titan Security is seeking a Security Shift Supervisor for an office high-rise in Chicago. We are a nationally recognized Top Workplace dedicated to building personalized security solutions. This role offers the opportunity to learn, grow, and succeed within a culture of excellence. We value being Unified, Transparent, Innovative, Committed, and Accountable.

Requirements

At least 2 years of continuous supervisory experience.
High School diploma or general education degree (GED).
3 years prior satisfactory employment as a security officer or directly related experience.
Must be at least 18 years of age.
Valid Security License if required by state.
Driver's license as applicable.
Ability to read, write, speak, and understand English.
Ability to pass pre-employment drug screen and criminal background check.
Must maintain a working telephone number.

Nice To Haves

Bi-lingual considered a plus.

Responsibilities

Supervise operations of an assigned Client site on assigned shift.
Manage a team of security officers, including scheduling, payroll, training, coaching, development, and support.
Ensure high-quality security services to protect people and property.
Handle escalated security issues or emergency situations appropriately.
Develop staff in technical and professional skills through performance management.
Provide a great work environment by treating staff with respect.
Coordinate and/or conduct site-specific training, client-specific training, and annual refresher training.
Reconcile logs, shift responsibilities, and patrols; review incident reports.
Develop/maintain operational procedures and post orders.
Train and qualify to work assigned post, understanding specific and general post instructions.
Maintain practical knowledge of additional and emergency post instructions.
Maintain access control procedures.
Utilize access control systems, visitor management systems, and CCTV systems.
Identify tenants and visitors upon arrival and ensure proper sign-in procedures.
Observe departing personnel to guard against theft.
Monitor security cameras.
Respond to incidents including property emergencies.
Conduct general patrols of the property, including interior stairs and exterior in any weather.
Assist tenants and visitors with directions and general business information.
Record data such as property damage, unusual occurrences, and equipment malfunctions.
Maintain clear, accurate logs pertaining to people or property.
Provide excellent Customer Service.
Other duties as assigned.