Security Shift Supervisor

Belterra Casino Resort • Florence, IN

12d • Onsite

About The Position

The Security Shift Supervisor is responsible for supervising the daily activities of the Security Department on assigned shift; provides support for other departments as needed. This role involves training, motivating, evaluating, and supervising staff to ensure employees receive adequate guidance and resources to accomplish established objectives. The supervisor must understand department objectives, standards, guidelines, and budget to achieve effective supervision. They are responsible for establishing and maintaining training and development procedures to ensure extraordinary guest service standards are achieved, and ensuring that proper arrest procedures and detainment techniques are carried out in violations of criminal law. The role also ensures that all company and departmental procedures are followed, and assists various local, state and federal authorities in various activities and investigations. Maintaining current information on local criminal activity is crucial for the protection of company assets, guests, and team members, and developing and maintaining communications with law enforcement agencies and security personnel of other casinos is also a key responsibility. The Security Shift Supervisor resolves guest complaints, provides support to departmental management in sensitive situations, and is responsible for transportation of drug/alcohol testing. They conduct training classes on various topics and act as the On-Scene Leader for life safety emergencies, reporting to the Security Manager. Support is provided to other departments to ensure proper procedures are implemented and maintained, and a high level of awareness regarding criminal and civil laws is maintained. The role requires preparing complete and accurate reports to keep management informed of security-related incidents.

Requirements

• Minimum of two (2) years’ experience in security, law enforcement or military.
• At least one (1) year experience in supervision, preferred
• Basic knowledge of Indiana civil and criminal laws and Indiana Gaming Commission regulations.
• Basic knowledge of county and state ordinances.
• Knowledge and understanding of electronic, video, and alarm functions.
• Knowledge of Microsoft Office, preferred.
• Valid driver's license, preferred.
• AED, CPR Certified, First Aid Certification and Blood Borne Pathogen training, preferred.
• Effective verbal and written communication skills.
• Ability to compose clear, accurate, and concise reports.
• General familiarity with investigative procedures.
• Ability to maintain confidential information.
• Must be bondable with no felony convictions.
• Ability to work in a drug free environment and pass a chemical dependency test as required.
• Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
• Must be at least 21 years of age.

Nice To Haves

• At least one (1) year experience in supervision
• Knowledge of Microsoft Office
• Valid driver's license
• AED, CPR Certified, First Aid Certification and Blood Borne Pathogen training

Responsibilities

• Supervising the daily activities of the Security Department on assigned shift.
• Training, motivating, evaluating, and supervising staff on assigned shift.
• Ensuring employees receive adequate guidance and resources to accomplish established objectives.
• Understanding department objectives, standards, guidelines, and budget to achieve effective supervision.
• Establishing and maintaining training and development procedures to ensure extraordinary guest service standards are achieved.
• Ensuring that proper arrest procedures and detainment techniques are carried out in violations of criminal law.
• Ensuring that all company and departmental procedures are followed.
• Assisting various local, state and federal authorities in various activities and investigations.
• Maintaining current information on local criminal activity.
• Developing and maintaining communications with law enforcement agencies and security personnel of other casinos.
• Resolving guest complaints and ensuring the highest level of guest service.
• Providing support to departmental management in sensitive and/or dangerous situations.
• Responsible for transportation of "for cause” drug/alcohol testing, as needed.
• Conducting training classes on various topics such as: CPR, First-Aid, Bomb Search & Recognition, Disaster Planning and Evacuation, investigation of accidents, etc.
• Acting as the On-Scene Leader for any life safety emergency.
• Providing support to other departments to ensure that proper procedures for Games, Slots, Cashiers, drops, etc., are implemented and maintained.
• Maintaining a high level of awareness as to criminal and civil laws as it pertains to Belterra.
• Preparing complete and accurate reports to ensure that management is kept abreast of security related incidents.

Benefits

• Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed