Security Shift Supervisor

Securitas Security Services•Westminster, MD

1d•Onsite

About The Position

The Security Shift Supervisor is responsible for overseeing security operations during their assigned shift. This role involves staffing all posts, training and counseling security officers, monitoring surveillance cameras, and conducting patrols. The supervisor must report all incidents to the Account Manager and ensure that all post orders are followed, established rounds are completed, and required reports are filed. They will act as a supervisor for Security Officers and other personnel, coaching and disciplining as appropriate, and ensuring adequate post coverage. The role also includes training subordinates, assisting with payroll and personnel information, preparing and submitting reports, inspecting posts, and meeting with client representatives to ensure security requirements are met and to provide quality customer service. In some cases, the supervisor may perform the duties of a Security Officer.

Requirements

More than 2 years of security experience, and/or previous law, corrections, or military experience
High School Diploma or G.E.D.
2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job
May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers
Knowledge of security operations with an emphasis on patrol, inspection and response services
Knowledge of supervisory practices and procedures
Ability to provide positive direction and motivate performance
Understanding of a variety of security and safety devices and controls
Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form
Ability to track and maintain schedule assignments
Ability to be an effective team member
Ability to maintain professional composure when dealing with unusual circumstances
Courteous telephone manner
Ability to adapt to various sites and changes in post procedures
Ability to write routine correspondence, including logs and reports
Good organizational skills
Strong customer service and results orientation
Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures
Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations
May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements
Directing and disciplining staff in a positive manner
Required ability to handle multiple tasks concurrently
Keyboarding, basic computer usage, and operating controls
Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others
Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain
Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling
Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds
Close vision, distance vision, and ability to adjust focus
Regular use of vehicle for the performance of duties
On occasion may be required to perform stressful and physical activity
Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others
May be exposed to or required to handle sensitive and confidential information

Nice To Haves

Minimum 2 years of experience in retail preferred

Responsibilities

Staffing all posts, training, and counselling officers
Monitoring cameras
Conducting patrols (walking 3 miles doing rounds)
Reporting all incidents to Account Manager
Acting as a supervisor of Security Officers, Lead Officers, and other company personnel
Ensuring all post orders are followed
Ensuring established rounds are completed
Ensuring required reports are filed
Notifying proper authorities and client in emergency situations
Coaching and disciplining personnel as appropriate
Seeking advice from company management or designated representatives as appropriate
Meeting personally with employees and documenting coaching and disciplinary actions
Training Security Officers and other company personnel
Reviewing post orders and other details of assignments with subordinates
Assisting in the submission of payroll and personnel information to the company as designated
Ensuring adequate coverage of all posts and positions in conjunction with company management or designated representatives
Preparing, filing, and submitting various reports as required
Inspecting posts as scheduled and meeting with subordinates to outline tasks and responsibilities
Meeting with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service
Interviewing, orienting and training employees
Planning, assigning, and directing work
Coaching and appraising performance
Rewarding and disciplining employees
Addressing complaints and resolving problems
Making hiring and termination recommendations
Performing the duties of a Security Officer in accord with post orders and company policy